Technical Writing (Information & Communication Technology)
Full time
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At Metro, we are one team, united in our purpose of moving Melbourne.
We believe in fostering an environment where your skills, talents, and aspirations can thrive.
We look forward to supporting you as you plan the next chapter of your career at Metro.
Before applying for a new role at Metro, please notify your current manager.
Metro Trains Melbourne are currently recruiting for an experienced Quality Systems Specialist to join and work within our Systems and Quality team.
About the Role: Reporting to the Head of Systems & Quality, you will work closely with the Quality Manager and more widely across the business engaging with key stakeholders to simplify and integrate MTM's ISO and Rail Safety National Law (RSNL) certified management systems into a single integrated management system aligning with business needs, whilst also driving continuous improvement opportunities & initiatives.
Key Areas of Responsibility Lead the consolidation of MTM's various management systems into single integrated management system.Maintain and continuously improve the Business Classification Schema (BCS) within Objective CMS that supports the company needs and simplification of the Management System.Define the minimum requirements of MTM controlled document structure and company templates to align with multiple management system requirements.Definition and categorization of MTM controlled document types.Provide fundamental document type content and authoring/editorial advice to the business in support of controlled document quality.Provide document quality assurance through regular sample auditing of documents and providing constructive feedback to the document owners and QA Manager in line with continuous improvement principals and ensure consistent messaging across the business (including security classification of documents).In conjunction with the QA Manager look at legislation, standard and risk-based document review, and update cycles.Consult with the QA Manager and identify Content Management System improvements. Lead workshops (if required) with the key stakeholders to identify value add system improvements.Provide regular progress reports on set tasks as specified by the General Manager Systems and Quality.About You A tertiary qualification in Business or a Technical field, with qualifications or training in document writing.Minimum three years leading integration of management systems, with expertise in ISO 9001 and familiarity with ISO 14001/45001/55001.Knowledgeable in process-focused document standards, methodology, writing, and publishing.Strong written and verbal communication skills, especially in complex organizational settings.Experience advising on integrated management systems, document structure, and quality across diverse business environments.Ability to think systematically and strategically to achieve goals effectively.Works well collaboratively and builds strong relationships with stakeholders.This is a fantastic and dynamic opportunity to build on the career you have developed to date and be part of a great company as 'we move Melbourne' and shape our future to be a world-class railway for Melbourne. If what you have read resonates with your values, experience, and career aspiration then we want to hear from you!
To be considered for this position please submit your application by COB Sunday 7th of July, 2024 to be considered for this position.
Metro's commitment to a Diverse, Equitable, and Inclusive culture Metro acknowledges the Victorian Traditional Owners of the land on which our rail network operates, the Wurundjeri Woi Wurrung and Bunurong peoples of the Kulin Nation.
At Metro, we know that a diverse, equitable, and inclusive company is a more innovative and successful one that reflects the communities we serve. We strive for a workplace where everyone is treated fairly and respectfully. A workplace that provides equitable access to opportunities, resources, and where individuals can bring their whole selves to work. In addition, being recognised and rewarded for their contribution to our collective success.
We are committed to fair, equitable and merit-based employment and recruitment practices, and we encourage all interested applicants to apply.
Metro gets you where you need to go. Shaping our future to be a world-class, sustainable railway for Melbourne is made possible by our people who make a positive difference to every journey.
We strive to reflect the community we serve and support the needs of our people who are critical to our success. With Zero Harm at the foundation of everything we do, we want everyone to get home safely.
We act as one team to move Melbourne.
Metro gets you where you need to go. Shaping our future to be a world-class, sustainable railway for Melbourne is made possible by our people who make a positive difference to every journey.
We strive to reflect the community we serve and support the needs of our people who are critical to our success. With Zero Harm at the foundation of everything we do, we want everyone to get home safely.
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