Quality Control Technician

POSITION/TITLE: Quality Control Technician
DEPARTMENT: Warehouse Operations
REPORTS TO: QC Production Lead / Warehouse Supervisor
WORKPLACE LOCATION: Theodore, AL ABOUT BENDPAK:
BendPak is one of the world's leading manufacturers of vehicle repair equipment, including automotive service lifts, parking lifts (car stackers), and tire changing machines, wheel balancers, and wheel alignment systems. The BendPak family of brands are globally recognized as badges of quality. At BendPak, we're always searching for motivated individuals looking to apply and expand their talents. BendPak team members enjoy a fast-paced, challenging environment that rewards passion and hard work.
SUMMARY: The Quality Control Technician is responsible for visual and physical inspection, sampling, and testing of finished goods by confirming required specifications, conducting visual and measurement tests, and communicating the required adjustments. Return products for re-work if needed and complete documentation to confirm re-work. Document and update inspection results by completing reports and logs. These inspections and tests will require the utilization of various kinds of gauges, tools, and measuring and test equipment both mechanical and electrical. Provides training to shop personnel related to quality processes and hands-on leadership related to product improvement and problem-solving.
KEY TRAITS AND CHARACTERISTICS: Able to focus on the big picture, while also a lover for the minute details. An excellent communicator and comfortable working with cross-functional teams. A true Problem Solver – can think holistically and present scenarios to solve the problem at hand. Comfortable operating in ambiguity. Apply process where it creates value, and design process where necessary. Effective leadership skills with the ability to work with, influence, and drive the efforts of a cross-functional internal and external team. KEY DUTIES AND RESPONSIBILITIES: Quality inspection and evaluating equipment by confirming required specifications, and conducting visual and measurement tests. Compiling, categorizing, calculating, tabulating, auditing, verifying, and processing information or data. Intermediate knowledge of precise measurements (i.e. micrometers, vernier calipers, etc.). Identify underlying principles, reasons, or facts by breaking down information or data into separate parts. Strong problem-solving and basic math skills. Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic recording. Working with other departments on issues and concerns of all products. Provide information to supervisors, fellow workers, subordinates, and other departments. This information can be exchanged face-to-face, in writing, or via telephone or electronic transfer. Assisting with RMA's process when needed. Work with customer service, sales, research & development, engineering, production, marketing, and management. Maintain inspection equipment and tool calibration log and schedule testing/calibration to ensure equipment and instrumentation is working properly and within calibration specifications. Identify areas for Quality Control improvement and communicate quality or compliance concerns to Quality Management. Performs other duties and special projects as assigned. REQUIREMENTS AND TECHNICAL COMPETENCIES: Minimum High school diploma or equivalent. 1-2 years of proven work experience as a Quality Control Technician. Experience with hand and power tools. Good understanding of electrical and hydraulic schematics, blueprints, and welding specs, and working knowledge of engineering documentation such as drawings, parts lists, wiring diagrams, and material specifications. Experience with welding and fabricating components preferred, but not required. Must be able to use MS Office including Word, Excel, and Outlook and general internet use. Forklift experience is preferred, but not required. Strong leadership skills and lead by example. Strong decision-making and problem-solving skills. Excellent written and verbal communication skills. Ability to provide clear and concise feedback. Ability to manage multiple tasks. Must be organized and very detailed. Ability to follow instructions and take direction. Ability to follow structured processes and procedures, and to learn to use specialized departmental equipment. Keep a well-groomed, neat appearance and ability to carry yourself in an appropriate, professional manner. Ability to work independently and as part of a team. Punctual and reliable individual with a great attendance record. Flexible in a fast-paced environment. Work independently on repetitive tasks and assist others. WORK ENVIRONMENT AND PHYSICAL DEMANDS: This position is very active and requires standing, walking, bending, stooping, and crouching all day. This position operates in various environments including indoors and outdoors and in all kinds of weather (safety is foremost), but typically inside a warehouse and in an environment typical of a distribution operation. Exposure to dust and noise; some heavy lifting, standing, climbing; you may work at heights; and work in inclement weather conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines, and various computer programs. While performing the duties of this job, the employee is regularly required to walk, talk, and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to stand or walk for extended periods of time; ability to bend, kneel, stoop, and lift or move heavy equipment. Ability to work in both indoor and outdoor environments. Ability to lift and/or move up to 50 pounds. Work safely under functional guidelines such as PPE and equipment operation. May be exposed to variable noise levels, fumes, hazardous chemicals, or airborne particles. PPE requirements: Steel-toed shoes and safety glasses are required when on the warehouse floor as a minimum. Other PPE may be required depending on the area and specific functional needs. BendPak Inc. is an equal opportunity employer. Applicants are considered for employment without regard to race, religion, creed, color, national origin, ancestry, medical condition (including genetic characteristics), mental and/or physical disability or handicap, marital status, sex, age, veteran status, citizenship status, sexual orientation, gender identity, political party preference, political belief, socioeconomic status, familial status, registered domestic partner status, military service, pregnancy, childbirth and related medical conditions and any other characteristic or activity protected by federal, state or local law.
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