Aged & Disability Support (Community Services & Development)
Full time
Title: Quality and Compliance Manager - QLDLocation: Browns PlainsEmployment Type: Full TimeReports to: National Compliance Manager, Director(s), COOAbout Care Group Community ServicesCare Group Community Services was established in 2019, when a need for a culturally diverse support service was identified, who are also compassionate, caring and are committed to building long term relationships with those in need. With decades of experience within the industry and a large network of experienced pacific island staff, Care Group Community Services was created as a full-service disability support provider.
Care Group Community Services purpose is to enhance our communities and alleviate hardship through the provision of support services, accommodation, and emergency care to those in need.
Our team provide in-depth framework, staffing, support solutions, accommodation and care, 24 hours a day, 7 days a week. We work in partnership with families, guardians, Support Coordinators, and other internal departments to provide personalised support and accommodation.
Our ObjectiveAt Care Group Community Services, we strive to provide quality staffing who can deliver a range of support services to vulnerable individuals displaying challenging behaviours and high complex needs within the NSW, QLD, VIC and ACT region.
Position purposeThe Quality & Compliance Manager oversees quality assurance and compliance functions and processes for the organization. As part of this, the Quality & Compliance Manager undertakes responsibility for tasks related to quality management system and processes, document control, internal and external audits, and accreditation/contractual requirements, to support the on-going sustainability and viability of the organization.
RelationshipsInternalService ManagersNational and State Quality and Compliance managersRegional ManagerOperations ManagerDirectorsExternalLocal community providers/partnersFunding StakeholdersConsumers and their support person/sSkills and ExperienceTo be successful in this role you will have:
A degree level qualification in relevant governance or compliance-related discipline (e.g., risk management, compliance, health management) highly regarded but not essentialExperience working in a quality or compliance function, preferably in the health or community services sectorProven experience in quality/accreditation audits, tools, and resourcesWell-developed communication skills, with proven ability to resolve differences of opinion/perspectiveConfident in management of interpersonal conflict and differences of opinion/perspectiveDemonstrated ability to work within a team environmentAn understanding of and commitment to the principles of workplace diversity, participative work practices and workplace health and safetyKnowledge of various issues facing people with disabilities, dual and multipleA good knowledge and experience in Microsoft Office Suite or ability to learn database entriesSound experience of person-centered active support and person-centered planning principlesThe ability to work effectively as part of a team, good communication, interpersonal and organizational skills, plus a genuine and passionate commitment to the rights of people with a disability to enjoy fulfilled lives and valued roles within the communityKey ResponsibilitiesQuality, Compliance & Continuous ImprovementMandatory & restricted practice reporting & authorisationLeadership and developmentRisk and Workplace Health & SafetyDuty of careOther Duties:Diversity & EquityContinuous Professional DevelopmentMandatory Compliance DocumentsNDIS Workers Screening CheckNational Criminal Record CheckWorking with Children's CheckProof of mandatory COVID-19 vaccination statusNDIS Orientation ModuleNDIS COVID-19 Infection Control ModuleWe are a child safe organization
Care Group is a child safe organization and is committed in everyday practice to ensure the safety and wellbeing of all children, always. As a child safe organization, employment with Care Group is subject to a satisfactory national (and international where relevant) police check and relevant Working with Children Check to your State prior to commencement of any paid or unpaid work and/or participation in any service or undertaking.
Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Quality and Compliance Manager?How many years of auditing experience do you have?What's your expected annual base salary?Do you have a current Police Check (National Police Certificate) for employment?Do you have a current Australian driver's licence?How many years' experience do you have as an NDIS Manager?Do you have a current NDIS Worker Screening Check?#J-18808-Ljbffr