Transport and Main Roads (Organisation site)
Technology; Information Technology; Corporate; Carseldine
An exciting opportunity has become available for a high performing individual to join the Information Technology branch of Transport and Main Roads (TMR) in the role of Team Leader, Service Centre. TMR is an organisation which offers professional development, a variety of interesting work state-wide, a safe, healthy and secure workplace and flexible work and lifestyle options.
Take this opportunity to lead by example and support a team dedicated to technological excellence within the Department of Transport and Main Roads (TMR). We are excited to welcome a leader who will bring out the best in our support operations and deliver results that matter to Queenslanders.
As a Team Leader for our Service Centre, you will champion the first level support team, seamlessly coordinating incident responses, and acting as a pivotal point for escalation. Your efforts will ensure unparalleled service for TMR and its supporting agencies throughout Queensland.
Key Responsibilities: Oversee and supervise the comprehensive delivery of first and remote second-level ICT support according to the Standard Operating Environment (SOE) and Standard Desktop guidelines. Lead your team with vision and purpose, managing HR aspects such as performance appraisals and performance improvement processes to foster a high-performing culture. Cultivate strong client relationships, consistently delivering a high standard of client satisfaction. Develop operational policies, practices and standards in alignment with quality management principles. Stay well-informed of the department's business functions, the ever-changing ICT landscape, and industry developments. What We Are Looking For: Industry qualifications relating to Microsoft Windows, Active Directory, Office Productivity Suite, and ITIL are highly regarded. A demonstrable professional history of leading teams within an ICT support context. We invite you to bring your expertise, leadership, and passion for technology to our service centre.
For more information and how to apply, please see the role description.
Applications will remain current for 12 months.
Job Ad Reference: QLD/610163/24 Closing Date: Monday, 13 January 2025 Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
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