Who is Control Insurance Solutions: Control Insurance Solutions is an innovative business, located on the Sunshine Coast in QLD, providing customers and partners with motor mobility related services.
We are an agile and fast-paced business with a high-performance culture.
We develop products and solutions to meet both customers and partner needs.
We are passionate and focused on everything we do.
We are now seeking talented customer focused motor enthusiasts to join our growing team.
Please note, these roles will commence in January 2025 with part-time options available!
Purpose of the Role You will be engaging with our customers to deliver a high-quality customer experience, managing towing and assistance requests calls, managing cases from end-to-end.
Position Accountabilities Focusing on first-call resolution, manage incoming calls from end-to-end Work collaboratively with the team, actively contributing to the team in a positive & engaging way Build highly effective relationships with both internal and external stakeholders Comply with all industry specific Acts, Codes and Regulations, as well as all company policies & procedures.
Knowledge and Experience: A passion or interest in motor vehicles Experience in a customer focused role with a genuine care for helping people Highly developed communication skills, adaptable, able to multitask and prioritise workload in a busy environment Ability to work in a call centre environment Demonstrated experience in identifying customer's needs, clarifying information, and actioning suitable outcomes Demonstrated ability to build strong working relationships & collaborate with others Our Benefits: Modern office, overlooking Lake Kawana Clear role accountabilities and measures of success Be challenged and rewarded as you contribute to our business success Support and guidance as you grow in confidence in your new role Join in a variety of social and community activities Employee discounts on Car, Home, Travel Insurance, and Roadside Assistance Discounts across a broad range of providers, for example; gyms, stores, rental vehicles, and accommodation Income Protection Insurance provided to all employees If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.
Control Insurance Solutions values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Control Insurance Solutions to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business.
Control Insurance Solutions is not responsible for any fees related to unsolicited resumes.
R1 Thank you for your interest in Auto & General Holdings.
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Should your prior experience match our business needs, you will be contacted by a representative of our company.The goal of the questions that you have just answered is to help determine if this opportunity would be a good match for you and our company.
At this time your qualifications do not match any of our positions.
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Please do not reapply during this time period, as your application will register in the system as "Already Applied".
Thank you for your interest in employment with us.