Public Support Information Officer

About the role: The Public Support Information Officer role located in Mildura is a casual (1 day per week) position to assist with the state-wide fingerprinting services for the local communities. This includes livescan and ink fingerprints, for purposes such as licence requirements, job applications, police checking services and visa and immigration. This position will also assist in taking fingerprints for prospective employees to the Police assistance line in a group booking capacity. This autonomous, public facing role, will require a customer service background, and attention to detail.
Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.
Your duties will include: Managing and maintaining the fingerprint booking calendars for the location Undertaking fingerprints for national police check applications, Immigration/Visa and other purposes Receiving and checking applications, including validating identity documents and the receipt, reconciliation and verifying relevant payments Liaising and providing advice to clients and other individuals on the processes and procedures that are relevant and specific to their applications Proactively manage workflow, in a fast paced and dynamic environment As the successful applicant, you will have: Experience in customer service and problem-solving skills and an attention to detail Well-developed written and oral communication skills Demonstrated knowledge and understanding of computer-based skills Requirements and relevant information: One (1) x part time (1 day per week/0.2 FTE) position available until 30 June 2025 salary plus superannuation will be pro rata. This position is located at Mildura Police Station Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. The successful candidate will be required to undergo pre-employment che