Plantation Homes is continuing to lead the way in quality, choice, affordability, and innovation so more Queenslanders can own the home they want to live in! Our Projects team is growing, giving us the opportunity for a talented customer service administrator to join the Plantation Homes team. This role is based in our office in Springwood. About the Role As a Customer Service Admin aka Project Planner, you are responsible for partnering with our customers on the journey of building a Plantation home that is right for them now and into the future. Working within a tight-knit and talented team of building professionals, you will utilise your customer-centric and workflow administration skills to deliver a seamless new build journey for both internal and external customers. You will play a pivotal role in our customers' building journey by offering them support and guidance through what can be a complex and emotional process. A big part of this support is the coordination of the customer's build throughout internal and external processes – taking care of the important back-end components so our customers can move through the journey with ease. About You You approach your work in a collaborative manner and build rapport with ease. You pride yourself on your ability to deliver a great customer experience in a complex, high-volume administrative environment. You are organised, adaptable, and manage your time well. A supportive and positive team culture is important to you, as is the ability to have ownership over your work and your customers' experiences. You are motivated by the learning opportunities that come with a role like this – where every day is different, and no customer's home is ever the same. While industry exposure is a bonus, experience in high-volume administration and customer relationship management is really what will make you shine in this role. About Us Plantation Homes is leading the way in the Queensland Residential Construction industry. We form part of the Henley Properties Group, which was established in 1989 and is today one of the largest home builders in Australia having built over 58,000 homes Australia-wide. We are a proud partner of Sumitomo Forestry Co., Ltd which has a rich 330 years' history and a worldwide leader in new home design, building 20,000 homes a year globally including Japan, USA, and Australia. The partnership allows us to operate autonomously locally whilst providing us with strong financial backing and stability. Join Our Team: We are Henley, where everyone is welcome. We celebrate all cultures and know that the more diverse and inclusive we are, the better we can serve our community. We are proud to be part of the Sumitomo Forestry Group and our shared philosophy of fairness and integrity. We look forward to welcoming you to our team! #J-18808-Ljbffr
