As we grow, we are looking for a dedicated Project & Onboarding Manager to oversee customer projects and ensure an exceptional end-to-end customer experience while driving internal project success.Who we areDecidr is an AI-powered operating system on a mission to transform how business is done.We're creating hundreds of AI micro roles to automate thousands of functions and workflows which make up the bulk of repetitive daily tasks.
Think automated messaging and comms, intelligent data validation and financial forecasting.
Basically, we're moving from a traditional copilot approach to an AI-first framework.Why Decidr?We're transforming traditional workflows with cutting edge AI tech, driving unprecedented efficiency and growth for our clients.Work with a small team of top talent who share your passion for pushing boundaries.
With over $5 million invested in our platform and R&D, innovation is in our DNA.Enjoy a flat structure where your ideas are heard, you can develop quickly and contribute in meaningful ways.Collaborate with a diverse and inclusive team where your ideas aren't just welcomed — they're celebrated.
At Decidr, you're encouraged to bring your unique voice to the table.We offer flexibility and support to help you thrive.
We currently have an office in Sydney's CBD, and many of our team work in a hybrid way, collaborating with colleagues across multiple time zones.The roleAs the Project & Onboarding Manager, you will be pivotal in ensuring customer success from initial setup through ongoing engagement.
You'll work closely with cross-functional teams, including Solutions Architects, Sales, and Operations, to guarantee timely, on-budget delivery of customer projects.
In addition, you will manage internal initiatives to enhance our processes and capabilities, helping Decidr.ai scale effectively.ResponsibilitiesOversee the entire customer onboarding process, ensuring a seamless transition from sales to implementation.Plan, execute, and monitor customer projects to ensure they are completed on time, within budget, and meet quality standards.Act as the primary point of contact during project implementation, keeping stakeholders informed and addressing any issues.Work closely with Solutions Architects, Sales, and Operations to align resources and expectations.Manage internal initiatives to improve processes, tools, and methodologies to enhance customer experience and operational efficiency.Proactively identify and address risks, obstacles, and customer concerns to ensure successful project outcomes.
Process Improvement: Continuously refine onboarding and project management processes to improve customer satisfaction and team efficiency.Requirements3+ years in project management or customer onboarding, ideally within SaaS, AI, or technology-driven industries.Strong track record of delivering excellent customer experiences.Expertise in managing complex, multi-stakeholder projects from initiation to completionAbility to anticipate challenges and develop solutions to ensure project success.Familiarity with AI or data platforms is a plus but not mandatory.Proficiency in project management tools (e.g., Clickup, Trello, or Asana) and CRM systems.Excellent written and verbal communication skills to engage with customers and internal teams effectively.Ready to become part of something bigger?We've got a bold vision for the future and the drive to achieve it.
We're on a mission to change the world with our innovative solutions, and we want you to be part of this exciting journey.If you're passionate about tech and crave a dynamic, work environment (i.e., flexible, challenging and always in motion), Decidr is for you!We believe that innovation is given its best shot when diverse people and opinions come together to do hard things.
If you don't check every box in this ad but still feel like you can contribute to the Decidr vision, we encourage you to apply.
We're all about learning quickly and finding ways to transfer your skills with the right guidance.How to ApplyPlease submit your resume and a cover letter outlining your qualifications and relevant experience.
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