Program Support Officer

Organisation: Department of Transport and Planning
Reference: 5923
About the Role This is a Fixed Term, Full Time Position until 31 December 2025. The Program Support Officer is responsible for providing delivery support for projects and improvement initiatives to the Loddon Mallee Maintenance Delivery team.
This position reports to the Team Leader, Loddon Mallee Northern, and works closely with the Program Development Leads, other Team Leaders, and Business Support Officers.
The Program Support Officer is accountable for providing project support ensuring deliverables, outcomes, and plans are coordinated effectively, working in consultation with the delivery team and collaboratively with internal and external stakeholders.
Project Delivery Support – Provides specialist project support to the delivery teams including coordination of project and stakeholder meetings, risk and issues maintenance, reports, briefings, presentations, procurement, and administration of contracts & services used in projects and programs, ensuring high-quality records management structures and processes are established and maintained for the project team.Project Control and Monitor – Supports the delivery teams with the management of project artefacts, prepares project scopes and briefs, and contributes project expertise to complex projects with limited supervision. Independently performs project work, within specific areas of expertise, including researching, analysing project data, and developing recommendations to ensure project deliverables are met.Stakeholder Relationships – Provides specialist project support to the delivery teams in the development, maintenance, and influence of effective internal and external stakeholder relationships including with senior management teams and key project stakeholders.Processes Compliance – Assists with the compliance of the financial and procurement processes for the project team ensuring they are managed and maintained in a timely and accurate manner, including providing advice and assistance, in line with DoT frameworks, guidelines, and budgets.Health and Safety - Promotes and supports safe, inclusive, and flexible team operations.Key Selection Criteria The Department of Transport and Planning is seeking a dedicated Program Support Officer to join our team. In this role, you will coordinate and guide project delivery, defining tasks to meet agreed outcomes and monitoring progress against plans to ensure successful execution. Your critical thinking and problem-solving skills will be essential in resolving issues through a thorough understanding of existing guidelines and determining when to consult others for informed decisions.
You will demonstrate business and commercial acumen by understanding operational costs and seeking efficient ways of working. When engaging with external vendors, you will ensure accountability in delivering against agreements.
Effective stakeholder management is crucial; you will respond promptly to clients' needs, keeping them informed of developments and addressing inquiries, requests, and complaints responsibly. If you are a proactive professional with a passion for public service and a commitment to driving successful outcomes, we encourage you to apply for the Program Support Officer position and contribute to our mission in the community.
Personal Attributes On a personal level, the candidate will be flexible and adaptable, comfortably embracing changing priorities and collaborating effectively with teams beyond their own organisation. They will foster a sense of purpose within their team by linking their work to the community's impact and helping others understand the strategic direction of the branch. Additionally, they will build a supportive and cooperative environment, encouraging information sharing and providing support to colleagues during challenging situations.
Qualifications and Experience Mandatory Proven experience in a project delivery support role in a large organisation, ideally in a government context.Experience and proficiency in MS Office packages, Confluence, MS Planner, MS Project, Zycus, Oracle, MS Teams, SharePoint, and other project delivery-related tools.Strong stakeholder engagement and influencing skills.Proven ability to be flexible and adaptive in a fast-paced delivery environment.Driver's License.Ability and willingness to travel and work across locations within metropolitan and regional Victoria.Formal qualification (or working towards) in Civil Engineering, Project Management, Business Administration, or similar.What we offer Meaningful work making Victorian communities more accessible and liveable.Professional growth and development opportunities across the department and the wider Victorian Public Services.A hybrid working model focused on collaboration and teamwork.Optimal work-life balance initiatives including flexible working arrangements.Opportunity to work across multiple urban and suburban hubs.We prioritise the development of a safe and inclusive culture.Culture Value We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.
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Applications close 11.59pm on Thursday, 21st of November 2024. Please include a resume and cover letter. All applications must be submitted through the online portal. We're unable to consider email or manual applications at this time.
For further information about the role please contact Ross Dunstan - Team Leader, Loddon Mallee Northern Network Operations via Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence.
Please let us know by phone or email if you need any adjustments to fully participate in the recruitment process. If you require the ad or any attachments in an accessible format (e.g., large print) due to viewing difficulties or other accessibility needs, we are happy to accommodate.
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