Wesley Community Housing permanent full-time position (Monday to Friday)based in Ashfield, with an imminent move to Beverly Hillsgreat learning and development opportunities in a fast-paced team. About us Wesley Mission is a high profile, multi-faceted Christian organisation making a real difference in the community. We work with the most disadvantaged in our community by providing over 100 services ranging from housing, child and family care, counselling, employment, training and education, disability services and health services.
Our Vision is "doing all the good we can because every life matters." About the program: Wesley Community Housing Our passionate and friendly community housing team provide homes for people and families on low to moderate incomes across NSW. We partner with organisations and tenants to:
support successful tenancies contribute to more connected and strengthened communities increase opportunities for tenants. More information on our community housing activities can be found at: www.wesleymission.org.au/find-a-service/housing-and-accommodation/community-housing
About the role Our passionate and friendly community housing team provide property and tenancy management services for some of the most vulnerable members of our community, helping to secure safe and affordable housing options.
We are looking for a Program Support Officer with an empathetic, understanding, and positive approach. This fast paced and varied role will see you providing support across a variety of tasks including inbound and outbound customer service support to our tenants, tenancy management, accounts payable and receivable and a variety of administration tasks to support the team.
Reports to the Program Officer, Wesley Community Housing.
Key responsibilities include: being the first point of contact, managing and responding to enquiries and correspondence to and from a variety of internal and external stakeholders.providing overall effective office management which supports the teammaintaining, reviewing, and managing effective systems for business operations including efficient office and administration tasks regularly reviewing and maintaining efficient systems as required to manage all databases, files, reports, forms, and paymentscoordinating preparation and distribution of a variety of correspondencecompleting, documenting, analysing, and reporting of satisfaction surveyssupporting the Housing Leads, Community Engagement Lead, Program & Compliance Lead and Head of Community Housing through a range of tasks and activities as directed by Supervisor or Head of Community Housingproviding back up coverage and support for other team roles as advised by Supervisor. Essential criteria tertiary qualification in a related discipline, or at least 2 years' experience in similar rolesdemonstrated experience providing quality customer service in a strength-based approach including handling telephone enquiries such as complaints and complex enquiriesdemonstrated experience in analysis and problem solvingexceptional organisational skills, attention to detail and follow throughwell-developed verbal and written communication skills with the ability to communicate across a variety of mediums to people of all levels, including management, staff, tenants, and other stakeholdersdemonstrated conflict resolution skills and experience managing difficult behavioursability to work unsupervised as well as an effective team player with a positive can-do attitudecompetent knowledge and application of the Microsoft Office environment including Microsoft Excel and Teamssatisfactory National Criminal History Check and Working with Children's Check clearance. Desirable skills/knowledge not for profit experience or cause related experiencedemonstrated knowledge of best practice and quality standards with the community services sectorexperience with databases and CRM systems program or project management experienceknowledge of the Residential Tenancies Actknowledge of Community Housing or Real Estate sectorexperience managing a wide variety of financial tasks, including accounts payable and receivable, management of budgets, invoice processing and filing. Remuneration Salary and conditions of employment are based on the Social, Community, Home Care and Disability Services Award 2010 with generous salary packaging opportunities. Kilometre reimbursement in line with the Social, Community, Home Care and Disability Services Award will be paid for kilometres travelled for work-related visits to our other sites.
How to apply Please submit a copy of your CV/resume and a cover letter addressing all the selection criteria. For further information, or to apply, please contact:
Skye Dolloso, Program Officer Email: [email protected] Closing date 14 October 2024.
Wesley Mission is a Christian organisation requiring all staff to affirm its values and Worker Code of Conduct. We are committed to providing an environment in which children can feel safe and valued.
The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions within Wesley Mission (including provision of a valid Working with Children Check clearance number). Aboriginal and Torres Strait Islander people are encouraged to apply.
