Program Manager Service Capability - Residential ServicesSalary Packaging benefits up to $15,900 annuallyBe the difference. Enjoy great rewards and benefitsPermanent Full Time PositionExcellent city-fringe location with onsite parkingSalary Packaging benefits up to $15,900 annually to maximise your take home payAbout the roleThe Program Manager Service Capability – Residential Services leads Better for life service delivery outcomes and builds capability across Residential Services to meet the operational and strategic outcomes for the organisation.This is achieved through analysing and monitoring service performance and responding to flags through effectively mentoring, coaching and supporting service leaders.The Program Manager Service Capability – Residential Services fulfills a key role in SCC Services leadership team and works collaboratively and with accountability to achieve best practice outcomes aligning with the SCC Values.About youWe are looking for people who will be the difference in the lives of our residents and clients.The successful candidate will have the following experience and skills:Degree or postgraduate qualification in nursing, healthcare, or other relevant discipline.Experience in Aged Care Health Services.Demonstrated experience as a Residential Services Manager.Demonstrated experience in developing, implementing and evaluating clinical and care systems, processes and practices to achieve optimal/improved outcomes.Demonstrated experience in analysing and responding to service performance data.Ability to provide leadership and motivation to staff to provide quality client-focused person centred services.Demonstrated change management skills with the ability to manage staff and the service through the stages of change.Competency with current aged care service, acts and programs and an awareness of current best practice models of care, and an ability to integrate these for the greatest client benefit.Current driver's licence.About usSouthern Cross Care is one of Australia's leading charitable aged care and retirement living service providers. We value the diversity in our team, live and breathe our values of Service, Courage & Compassion and offer salary packaging benefits to maximise your take-home pay.When you work for us, we value you as an individual, care for your wellbeing and develop your skills to help you build your career. We reward creativity and provide the stability and flexibility you need. When you work for us, you work Better for life.Apply online: www.southerncrosscare.com.au/careers#J-18808-Ljbffr