Program Manager (Noc)

Title: Program ManagerLocation: Sydney (Onsite)ResponsibilitiesOwnership of SLA/KPIs and provide direction to enhance the performanceHandle operations across Onshore and OffshoreEnsure ~100% resource availability through continuous recruitment and trainingEnsure NOC delivers a seamless customer experienceAlign all functional requirements under NOC to customers' overall business and operational expectationsDevelop individual functional KPIs that are aligned to overall current and future SOC SLAsRepresent NOC in cross-functional meetings and performance improvement plansAct as a single point of contact for all service-related issues and drive internal functions/leadership to resolve those concernsManage performance of teams and plan for improvementsLead Change Management processSkill Level12-15 Years of experience in Assurance domain in Telecom spaceAbility to own customer interactions and identify resources, investments, and controls for successful NOC operationExcellent people and program management skillsStrong communication skills (written & verbal)Customer-focused with negotiation skillsAbility to effectively interact with business and customers at all levels
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