PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.
Automation Strategic Technical Account Manager Role Overview: As a Technical Account Manager, you will sit at the nexus between the Customer Success Manager, the Account Executive, Professional Consultants, and Support.
You are fundamental to helping customers realize and optimize our Automation Product Suite capabilities.
You are an extraordinary partner – to sales, to product, to your customers.
You play the part of consultant, technical guru, product specialist, and teacher, with a committed dedication to exceptional customer service.
You've got technical chops. You demonstrate a knowledge of IT monitoring tools or IT Operations.
You help customers design integrations to provide seamless implementation with their current technology stack.
You are an excellent and compelling communicator.
You can break down complex technical concepts and explain them clearly to partners from business and technical backgrounds.
You are excellent at multitasking, self-driven, and can work both independently and with a cross-functional team.
You have project management skills and account management experience.
How You Impact Our Vision: Key Responsibilities You play the part of a consultant, project manager, technical guru, product specialist, and teacher, with a committed dedication to exceptional customer experience.You build strong relationships with internal and external partners.You demonstrate knowledge of IT monitoring tools and IT Operations.You will run the technical discovery process and handle questions in security questionnaires.You help customers design integrations with their current technology stack.You can articulate the business value of our solution.About You: Skills and Attributes: You are an extraordinary partner to the account/product team and to your customers.You are excellent at multitasking and can work both independently and with a cross-functional team.You have project management skills and account management experience.Preferred Qualifications: Experience managing customer engagements and proof of concepts/value.Ability to create and deliver demonstrations to groups.Ability to script in BASH and Python.Experience with enterprise infrastructure, including cloud deployments and containers.Strong communication skills to build and manage relationships with clients.Ability to travel to customer sites as necessary (~25%).PagerDuty is a flexible, hybrid workplace.
This role is expected to come into our Sydney office one time per week.
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We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds.
About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management.
Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, and earn customer trust.
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer.
PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
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