Reference: VG/SLV/EXP/1827208
Occupation: Arts and Sports
Salary Range: $58,539 - $66,858
State Library Victoria is Australia's oldest public library, and one of the first free public libraries in the world. At State Library Victoria, we believe that access to information and stories builds knowledge, strengthens community and inspires our future. Our recent redevelopment transformed our services and spaces, enhancing our role as a driver of Victoria's education, innovation, tourism and creative industries.
About the Opportunity The Production Assistant assists in the delivery of exceptional customer and audience experiences by providing professional customer service and venue support for programs and events managed by State Library Victoria.
The Production Assistant's duties include customer-facing support for and during the delivery of library programs, as well as venue set-up and tear down, wayfinding, registrations and assist in general event delivery. The Production Assistant's duties include manual handling of furniture and equipment during the set-up of different productions, as required.
Key Responsibilities: Provision of responsive and tailored customer service during programs and events, to contribute to exceptional customer and audience experiences.Contribution to delivery of programs by actively supporting and facilitating the execution of delivery as needed, including timely set up and pack up of venue.Assist in the wider Audience Engagement team to foster a positive experience and customer satisfaction, thus enabling future audience engagement.About You The successful candidate possesses knowledge of venue and event preparation and takes pride in providing exceptional customer service.
In addition, you will have:
Demonstrated experience in providing technical, production or venue support, preferably in an arts, museum or library setting.Demonstrated experience providing front-line customer service to members of the wider community.A solid track record providing exceptional customer service to a wide range of clients, including communicating with and assisting people from diverse backgrounds.Experience utilising administrative tools and software, such as the Microsoft Suite, is desirable.How to Apply Please click the Apply button to submit your application via Careers.Vic.
The following documents should be attached to your application:
ResumeYour answers (maximum 2 pages total) to the following questions:What motivates you / drives you to work in a customer-facing role?What is your definition of excellent customer service?What do you think is the most important consideration when providing venue support?What is your approach to receive and process visitor feedback?What has been your approach to a challenging interaction with a customer in the past?Advertisement closes at 11.59pm Australian Eastern Standard Time on 7 November 2024.
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