About UsFounded 37 years ago, Micromine is at the cutting edge of next-generation technology for mining. With offices in 9 different countries, we are one of the world's premier mining software companies; our technology is used in all corners of the globe.What We OfferAn established multinational business, growing fast, with great benefits:High growth company providing growth opportunities for our peopleWork from home (WFH) and flexibility options to balance work and home life12 weeks paid parental leave – primary and secondary carersFree gym membershipEmployee Assistance Program for you and your familySocial Connection and Responsibility ProgramDiscounted private health insuranceNovated leasingThe opportunity to work across both the Mining and Technology sectorsAn engaging team culture and a modern office withinBrisbane's, Fortitude ValleyAbout The OpportunityOur Micromine Australia team, based in Brisbane, are currently seeking a Product Specialist to join them.Being the largest and fastest-growing region of Micromine, this role will put you at the forefront of technical support for Micromine Spry customers, whilst also assisting with client training and product development.Receive, respond to and resolve customer enquiries.Escalate technical issues and work with the dev team to resolve issues.Work with the customer to ensure the software is being used to its optimum.Provide clients with trainingand post go-live support.Provide reporting, insights, continual improvement recommendations as required.About YouIdeally you have experience within Software or SAAS support.Other key skills, experience, and qualifications:Experience with software or SAAS support, in a client facing role.Ideally experience with C#.Comfortable with training customers on software.Experience or exposure to the mining industry will be highly regarded.Excellent communication skills.Next StepsIf you are looking to shape the future direction of technology in the industry, we encourage you to apply for this exciting opportunity.To learn more or apply, visit our website at www.micromine.com.Micromine is dedicated to fostering a diverse and inclusive work environment, and we welcome applicants from a variety of backgrounds to apply.
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