Management - Universities (Education & Training) About Us: Endpoint IQ is a Brisbane-based software innovator scaling its operations globally.
Our SaaS platforms are transforming research management for universities, research organisations, and health services.
We are proud of our exceptional track record and reputation as a trusted software partner.
It's an exciting time for the business and we're looking for experienced staff across multiple positions to continue making a direct impact on research globally.
The Role: We're seeking enthusiastic, solution-driven professionals to join our journey of success.
This role is at the heart of our operation, intersecting with Software Implementation and Client Support to ensure our customers receive unparalleled value.
Your solutions-oriented engagement with the Endpoint IQ technical team will be instrumental in delivering tailored services that meet client needs.
Your role is crucial in not only meeting but exceeding delivery expectations, ensuring that our projects resonate deeply and create meaningful advancements for our clients.
As you grow with us and contribute to our outstanding internal culture, your expanding product knowledge will become a cornerstone across various divisions:
Implementation: This job role is practical and proactive, offering a significant opportunity to help us shape the digital transformation of research management at leading universities.
Following training, you'll use your skills to interpret business requirements and work with our team on applying them practically, configuring our software to meet these needs effectively.High Quality Product Support: This role involves providing exceptional product support, enhancing our second-tier support system with your specialised knowledge.
Collaborate with product managers and advanced users to tackle unique and stimulating problems, rather than routine low-level issues.
We are not stereotypical support office and you'll have the flexibility to build relationships and be creative.Innovation and Client Success: We value innovation, and your contributions to our product roadmap will help shape the future of research management.Key Skills: Outstanding communication and interpersonal skills to foster relationshipsProficient in managing project stakeholders to align with scope and expectationsSkilled in problem-solving with a knack for technical solutionsExcellent time management, meticulous attention to detail, and the ability to juggle concurrent projectsExperience providing clear and concise support to customersExperience in project implementation and autonomous workDemonstrated understanding of research management within complex organisationsProficiency in conducting software demonstrationsBenefits and Perks: Flexible working arrangements, including remote work optionsA casual yet performance-driven work environmentIf you're passionate about software, have a keen eye for detail, and thrive in a dynamic environment, we want to hear from you.
To apply, please send your resume and a brief cover letter explaining why you're the ideal candidate for this position.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?Are you willing to relocate for this role?How many years' experience do you have as a University Officer? #J-18808-Ljbffr