At WiseTech Global, our people and teams worldwide are aligned in our vision to create the operating systems for global logistics. Our customers use our software to run their global logistics businesses and part of this end to end solution is our CRM module.
As a product specialist, you see our customers' challenges as opportunities. You use your knowledge of CRM to get into the fine detail, and find the solutions others miss. You turn our customers' pain points into articulate requirements, and you work with your team to solve the problems our customers didn't even know they had.
The ideal candidate will have experience working with CRM systems and a knowledge of logistics would be advantageous. Previous experience working with software development teams and collaborating with sales and marketing teams to gather requirements is highly regarded. You will also possess superior communication and people skills with the ability to deal with people at all levels within the organisation.
The ResponsibilitiesInvestigate and provide solutions to complex issuesDeliver high quality customer service in the form of 2nd line supportWrite up requirements for new features and functionalityAssess existing functionality and recommend areas for improvementDocument supporting content and release notesAnalyse and document processesIdentify and evaluate inefficiencies and recommend optimal business practices and system functionality/behaviorProduct development review (UAT/QA) for software fixes and new featuresWork collaboratively with customers and development throughout the lifecycle for new featuresAbout WiseTech GlobalAt WiseTech Global we build leading technology solutions that help the logistics industry move goods globally. Our customers include the world's largest logistics companies.
Our innovations and global technology enable, improve and empower the world's supply chains. Having listed on the ASX in 2016, WiseTech Global is now an ASX 50, AU$20 billion+ company that is serious about expansion and technical innovation. Our mission is to change the world by creating breakthrough products that empower those that own, enable, and operate the supply chains of the world. We are known for our vibrant, dynamic workplace where personal and professional fulfilment and company success go hand in hand. Working at WiseTech provides you with the ability to work in an industry-leading culture with high levels of autonomy and ownership.
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