Product Owner- Sense, Real-time Digital Data Experiences (Senior Manager)Commonwealth Bank of Australia, Sydney, Australia
Permanent Full Time OpportunityYou are a digital data expert, passionate, innovative and a big thinkerWe are Australia's largest digital bankTogether we can impact and improve the financial wellbeing of every customer About the business Retail Banking Services (RBS) provides simple, convenient and affordable banking and general insurance products and services to personal and private bank customers, helping them manage their everyday banking needs, buy a home, protect their assets or invest for the future.
This role is a part of our Customer Engagement & Digital Domain within RBS. We are responsible for leading our retail end-to-end digital-first customer experience strategy, driving innovation, improving customer engagement and creating new business opportunities through partnerships, ventures and the Group's digital ecosystem.
About the role and team We are looking to hire a Product Owner (Senior Manager level) to develop and deliver the vision for our real-time digital data platform within the Core Experiences Crew at CommBank Digital. This high availability, digital data platform powers many critical elements of the customer experience in the CommBank App and our web-based Netbank experiences for over 9 million customers. This role will be pivotal in defining the vision and driving the next evolution of real-time digital data experiences across the CommBank Digital ecosystem.
This role seeks a Product Owner that is deeply passionate about enabling delightful digital experiences with a best-in-class real-time data platform, a Team Player that is eager to collaborate and work with many stakeholders and Product Owners, and a Visionary that can demonstrate an ability to craft a powerful vision for real-time customer data platform, while willing to get deep into the detail with the Squad to help break down large work into smaller deliverables, overcome blockers and challenges, and always strive for continuous development and optimisation of our Product.
Responsibilities Actively collaborate and drive Product Strategy with other Product Owners in Core Experiences, helping drive a vision fuelled by our data platformAccountable for addressing impediments, driving decisions and resolving escalationsAct as the voice of the customer and translate this for the team to coordinate a 'one-team' approach to problem solvingProvide clear lines of communication with our stakeholders on the product roadmap and prioritisation decisionsIdentify, articulate and manage risks and compliance across streams of workLead and develop the product roadmap, and engagement with senior stakeholders/business units to manage the delivery of product roadmapLead the squad day-to-day to deliver change and lifecycle activitiesMaintain a healthy prioritised Backlog to deliver business and customer outcomesManage senior business and technical stakeholders to ensure that prioritisation is understood and agreed toManage the squad's performance to defined objectives including OKR tracking, etc. We're interested in hearing from people who Have proven Product Owner experience, ideally within Digital, and Digital Data teamsAre passionate about driving amazing customer experiences in the form of highly available and reliable dataProven experience leading teamsAre experienced in defining and executing on a Product vision and roadmapAre happy to get into the detail by supporting the team with technical diagrams and unblocking technical issuesExperience with Agile methodology, working within an Agile Matrix would be idealHave experience managing Risks and Product Compliance and using formal methods to document themPrior experience working with a team that uses Java and AWS would be desirable, but not a must If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
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Advertising End Date: 19/11/2024
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