Have meaningful impact as a Product Owner- Corporate Telephony YOUR ROLE
As a Product Owner for Collaborations & Property Tech you will be a key contributor and play a crucial role in defining and implementing the product roadmap for telephony and video conferencing capabilities.
Your roadmap will align with the company's strategic vision and cater to customer needs, ensuring an equitable experience for our people and partners to connect both within and outside IAG offices.
Additionally, you'll lead a team of productivity and collaboration specialists.
Some of the key responsibilities of the role will be:
Work closely with the wholesale service providers daily to ensure services are delivering the best employee experience possible. Provide thought leadership, championing quality issues. Provide support to the extended team in their daily activities with the view of delivering short to medium term strategy as per the strategic roadmap. Liaise with internal customers identifying their IT and telephony needs while also liaising with vendors and external stakeholders to provide tailored solutions. Build effective working relationships.
Work closely with the business and various cross functional teams to manage the platform effectively and better enable end users. Support the manager in the identification and evaluation of new service capabilities and adjustments in service offerings by analysing and aligning to business and/or partner objectives. Support the manager in the development of service roadmaps related to partnering objectives, including timelines for technology adoption, refresh, and retirement. Develop and contribute to roadmaps pertaining to telephony and integrations with call recording platforms. Have an appreciation for cost drivers and alert manager to cost opportunities or risks. This is a permanent role based anywhere in Australia or New Zealand.
The role offers flexible working conditions that support a mix of working from home and being in the office.
Application closes 25 September 2024.
ABOUT YOU
We are looking for the right person, with a good attitude who will be a solid team fit with the following skills and experiences:
Proven knowledge and experience in Telephony systems. Experience working with MS Teams phone systems and Operator connect. Proven experience and knowledge of IT technology and infrastructure. Excellent documentation skills for technical documentation, knowledge articles and user training. Demonstrated ability to competently respond to critical system failures. Working knowledge of Incident, Problem, Change and Configuration Management (ITIL) processes. Experience monitoring services for quality. A good understanding and experience of contract and vendor management. A good understanding of financial management principles. Proven experience in delivering to SLAs. Excellent analytical and problem-solving skills. Proven stakeholder management skills. ABOUT US
IAG is the largest general insurance group in Australia and New Zealand.
We're also a tech and research facility, a hub for climate change experts and a centre of resilience design.
We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life's moments hit hardest.
You'll know our brands – NRMA Insurance, CGU, WFI, ROLLiN', AMI, NZI, and State Insurance to name a few.
Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.
We celebrate unique viewpoints shaped by life experiences, cultures and passions.
We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.
We're also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities.
Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change.
We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments.
We're proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees.
We do this because we're ready for you.
All this shows up in what we offer:
Grow your financial future with 13% superannuation as standard. Access up to 50% off personal insurance, including home and motor insurance. Flexibility through a program called MyFlex - supporting you to live life to the full. Welcome Back cash bonus when returning from parental leave. Partner discounts on every day and special occasion items. We're ready for you.
Apply today.
Learn more about who IAG is here.
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