We're powered by purpose Mable is an online platform connecting Australians looking for disability and aged care support to independent support workers. Since 2014, we've been helping our community live their kind of independence, and today we're one of Australia's largest and fastest growing healthtech platforms.
We have been recognised in AFR's Fast 100 list, Deloitte's Tech Fast 50, and won the Australian Growth & Australian Technology Growth Company of the Year Award in 2020! So don't miss your opportunity to join a thriving scale-up and deliver change to Australia's care and support sector.
As a Product Manager, you will deliver a scaled and delightful customer experience. You will advocate for using technology to solve complex customer problems, while being empathetic and consultative with our internal and external customers. You will need to be comfortable navigating a complex and fast moving regulatory environment, providing leadership and thoughtful paths forward. The outcome will be genuine social impact and customer delight. What will you be doing?Leading, focusing and prioritising a high performing product squad of UX, Data and Engineering team members towards a strategic goal.Understanding user goals and expectations when coming to our marketplace, then working to build an industry leading customer experience.Using your strong people skills to collaborate closely with marketing, customer service, finance, engineering and data teams.Understanding a complex regulatory environment across the NDIS, Home Care Packages and more.Balancing customer, engineering and commercial requirements to build a prioritised backlog and roadmap.Testing both qualitative and quantitative hypotheses quickly, in order to iterate quickly and grow the business.Storytelling your squad's amazing product experience internally and externally.Ideal Experience5+ years experience in a consumer SaaS, e-commerce or marketplace product.Deep knowledge and understanding of analytics tools and reporting, with a proven track record of data driven decision making.Comfortable in an agile environment, including working closely with engineering to groom backlogs and line up sprints.Ability to take insights from strong stakeholders and bring them on a journey through to a well scoped yet delightful outcome.You enjoy talking to your customer and getting their insights and feedback.You seek to understand the problem for the immediate customer as well as the implications to internal and external stakeholders.Experience within a regulated environment is a plus.Our ValuesWe're Switched On
We know our customers because we listen and want to learn. We engage within the community and the sector and always act on insights.
We're Bold
We're ambitious and embrace creativity to solve challenges. We're here to reshape the industry and back big ideas.
We're One
We channel our passion into a positive environment. We welcome diversity and collaborate to make the most of our different skills and ways of thinking.
We're Impactful
We work hard to deliver change. We innovate and move fast to make a difference in the sector and people's lives.
Our BenefitsPower your career
Learn from industry experts, experienced leaders, and on-the-job opportunities.
Work away
Get a creative boost working overseas for 4 weeks in a rolling 12-month period.
Access parental leave
Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.
Work with flexibility
We're a hybrid workplace. Collaborate at home or in the office - whatever works for you and your team.
Take a floating public holiday
Acknowledge a significant day your way with family and friends.
Be rewarded
Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.
Get paid to take a break
Get one extra paid leave day per quarter for what makes you happy.
Inclusion at Mable
Mable is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees and candidates.
People with lived experience of disability or personal experience with the aged care system are strongly encouraged to apply.
We take pride in highlighting our dedication to our policies, fostering flexible work arrangements and championing inclusive practices for women in tech.
If this role has stood out to you but you don't feel like you 'tick all the boxes', we strongly encourage you to apply nonetheless. We value diversity across experience and you might well bring something to the Mablehood we are looking for!
We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.
Where to find us onlineCareers Page -https://bit.ly/3Mz8Ym1 Glassdoor - https://bit.ly/3z0K328 YouTube -https://bit.ly/34L7DlP Instagram -https://bit.ly/3pgAOXk Facebook -https://bit.ly/3ic6LhQ LinkedIn -https://bit.ly/3ie6Q4U
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