RACV Head Office Melbourne | Hybrid OpportunityNew Opportunity | Permanent Full TimeDiscount on RACV Products | Competitive SalaryYou'll be part of a workplace where you feel you belong.Our Digital and Digital Products team deliver growth and value-based outcomes through our digital products. We aim to increase the delivered value of our squads, foster data-informed decision making and build trust and collaboration with our stakeholders to achieve our strategic goals.About the OpportunityReporting to the Head of Digital Product Design and Development, you will be responsible for delivering complex strategic design initiatives that delight our customers and enable digitisation of RACV products and services including Emergency Roadside Assist, the RACV App and a digital guest experience for our resorts.Come along for a new journeyYou will lead, mentor and develop a talented, diverse and inclusive team of product designers and establish and evolve best practices, to drive the overall value and impact of product design at RACV.As the Product Design Lead, you will keep in touch with industry trends and changes and help position RACV as a leader in digital product design by:Delivering new and evolved digital products to market, ensuring a human-centric experience with an uplift to business benefitsFacilitating workshops, co-design and collaborative sessions to align with stakeholders and draw out innovative customer experiences and business requirementsHelping to drive alignment on digital product design priorities and execution across RACV Group, working with Digital and Digital Product members and key stakeholders.Leading and delivering multiple projects keeping to timelines and budgetServing as the voice of the design team in discussions with stakeholders, ensuring that design considerations are integrated into decision-making processesWho we're looking for and what you'll bring.Thrive in an environment where people are at the heart of everything. You'll come with:Bachelor's or master's degree in design, Psychology, Social Science, Entrepreneurship or Business8+ years of experience in digital product design, with at least 3+ years in leadershipStrong portfolio demonstrating expertise in designing and delivering successful digital products across various platforms and digitising analog products.Proven experience in mentoring and developing design teams, with a track record of building a high-performance design practiceExperience working in agile or lean environmentUnderstanding and application of HCD, best practice customer experience, usability and accessibility standardsThere's so much on offer when you join RACV with benefits includingOur flexible and informal work environment which helps bring balance between work and home.Generous discounts on home and car insurance policies and RACV roadside careClub Membership and great discounts across all RACV resortsDiscounts from corporate partners that are updated monthly .Our differenceAt RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.Application ProcessYou can learn more about the RACV at
careers.racv.com.auApplicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check .Submit your CV via the link below.Note for Recruitment Agencies/Search FirmsThis role is being managed by RACV Talent Acquisition and we will not accept unsolicited resumes/applications/candidate profiles from Recruitment Agencies/Search Firms. Please do not forward content to our job posting email addresses or RACV employees. RACV is not responsible for any fees and/or will not be held liable for any privacy or data breaches related to unsolicited resumes/applications/candidate profiles.How to apply:
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