Product Compliance Manager

Compliance & Risk (Banking & Financial Services)
Full time
About us
Are you looking for a career with endless opportunities? There's more to us than banking.
P&N Group is amongst the largest customer-owned banking organisations in Australia, represented by P&N Bank in Western Australia and BCU Bank in New South Wales and southeast Queensland. Our purpose is to enrich the lives of our customers and their communities.
With over $8 billion in assets and a head office in Perth and corporate offices in Coffs Harbour and Brisbane, we service over 180,000 customers across Australia from all walks of life supported by over 600 employees in group services, retail banking, broker, and business banking roles.
We believe our culture is a real point of difference, and our values – Focus on Members, Improve & Learn and Trust & Collaborate – are fundamental to our ways of working. We offer a collaborative and inclusive workplace where our people feel a strong sense of belonging, are recognised, invested in, cared for, and are part of something bigger.
As part of our ongoing strategic customer-centric transformation, we're focussed on making it even easier to bank with us for our customers of today and the future.
About the role
The Product Compliance Manager is to support the Senior Manager Products & Propositions by leading the product compliance function to implement, maintain, and monitor product compliance across the organisation. This role will be an advisor to the business on product terms, conditions, processes and documentation and provide input into the development of process and policy in relation to our product suite.
Working as part of an inclusive and collaborative team your key responsibilities will include:
Represent the Products team on strategic projects including reviewing contracts and test scenarios and ensuring adherence to product terms. Manage implementation of regulatory change for the organisations products and associated processes, ensuring compliance across process, policy and systems. Review published material, including marketing and retail collateral as required for product compliance. Developing and maintaining product documentation and product compliance management systems, including the review cycle. Responsible for the version control, record keeping, creation and amendments for all product documentation. Manage and/or represent Products on remediation programs and audits, addressing actions to the timeframes required. Build effective internal and external business relationships to ensure operational product compliance and cooperation to execute required projects and any change. Lead and manage the member statement process, including ownership of material provider contract. Review product exceptions and respond to in timely manner considering risk, compliance and member outcomes. Represent Products on the Operational Risk Committee, preparing reports as required. Report all risk incidents and potential events/breaches and manage corrective action where applicable. Monitor DDO compliance metrics e.g. product related complaints, cancellations and switches, investigate and resolve potential issues, provide insights and prepare management reporting. What will you bring?
Experience with document management, including implementing change, review cycles version control and process mapping. Project management experience, executing process or policy change and managing cross functional stakeholders. Previous experience undertaking Business Analysis functions including gap analysis, and requirements gathering to understand solutions required. Experience in managing product compliance in the context of regulatory requirements and associated impacts on terms, policy and processes with the ability to apply knowledge of regulatory requirements related to product compliance in a practical manner. Awareness of applicable legislation and codes affecting financial products. At least five years' experience in the financial services industry in a Products or Compliance role. Ability to translate technical terms into clear, business processes to deliver effective change across a variety of audiences. Proactive approach with strong stakeholder management skills including influencing and communication skills; ability to negotiate with key stakeholders, presentation and facilitation skills. Excellent verbal and written communication skills including the ability to articulate complex information in a clear, concise manner for both technical and non-technical audiences. Strong problem-solving skills, attention to detail, ability to interrogate data to find potential issues and provide solutions / recommendations. Ability to analyse large amounts of data to inform decision making. Ability to be pragmatic and solve problems with a stakeholder/customer experience focus. Strong risk management practices, from identification to resolution and ongoing control framework. Degree qualification in business / related field or equivalent desirable. Certifications or training in Change Frameworks (e.g. PROSCI), Process Improvement (e.g. Lean Six Sigma), Business Analysis (e.g. BABOK) desirable. What we can offer you
There's life at work, and life outside of work – and we understand that.
P&N Group is committed to creating a satisfying and fulfilling working environment, offering employee benefits and development opportunities that reward and help you perform to your potential and expand your experience and learning.
To help you live your best life through work, we offer an extensive range of employee benefits.
Work for a national multi-brand, customer-focused organisation. Enjoy flexible work arrangements. An incentive scheme for exceptional performance. Be supported with leadership and professional development. 12 weeks paid parental leave for the primary care giver, and three weeks for the non-primary care giver. Generous discounts on home loans, personal loans, insurance and other banking products and services. Up to two weeks' additional purchased leave per year. Two days' paid volunteer leave each year to use with a community partner of your choice. An Employee Assistance Program. At P&N Group, we want to leverage the numerous benefits and innovative gains that a diverse workforce brings, and especially the high engagement that comes from a culture built on belonging and inclusion. We encourage people of all abilities, backgrounds, identities, ages and cultures to apply.
If you need assistance or require flexibility to be able to fully participate in the application process, please email us at
The closing date for applications is 18 December 2024.
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