Business/Systems Analysts (Information & Communication Technology)Full timeWe are looking for a Product Business Analyst to join our team and act as the key link between business goals and technical execution. In this role, you'll translate business needs into development tasks, ensuring the successful delivery of mobile app features that boost customer engagement and revenue. You'll manage the product backlog, coordinate Agile processes, and keep communication clear between stakeholders and developers. You'll also play a vital role in troubleshooting and feature releases, ensuring app stability and improving the customer experience.Who We AreOTR is a revolutionary convenience brand that has grown from a South Australian icon to a national leader in convenience and fuel. Since its inception in 1984, OTR has consistently been amongst the fastest-growing convenience brands in the country, boasting a network of over 200 unique outlets.Today, OTR is part of the Viva Energy group – an ASX-listed powerhouse with a driving ambition to become Australia's largest convenience retailer. Our combined network of more than 1,000 convenience locations around the country brings together Viva Energy Australia's incredible national footprint and OTR's history of industry-leading innovation. There has never been a more exciting time to join our team as we set out to redefine the retail landscape in Australia.Your contributionsManage and prioritise the product backlog by reviewing and prioritizing new tasks, communicating priorities with developers, leading backlog grooming sessions, and providing regular updates to stakeholders on backlog progress and upcoming priorities.Lead and participate in Agile ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives. Ensure blockers are resolved quickly, maintain alignment between sprint goals and project timelines, and drive continuous team improvement.Investigate and troubleshoot app issues by responding to reported problems, collaborating with developers and QA, monitoring bug tracking systems, conducting root cause analyses, and providing metrics on issue resolution.Capture and document business requirements by engaging with stakeholders, ensuring clarity and alignment with business goals, regularly updating documentation, and presenting it for stakeholder review and approval.What we offerJoin a dynamic team at a renowned South Australian company, known for their innovation and outside-the-box thinking.Be a part of the journey, with countless opportunities as we rapidly expand into a nationwide retail powerhouse.Access to exclusive staff benefits via our OTR App.Access to our free and confidential Employee Assistance Program (EAP).What we are looking forMinimum 2-3 years of experience in a BA, Product Analyst or similar roles, particularly within mobile apps or digital products.Strong understanding and partial experience with agile frameworks.Proven abilities to capture, document and translate business requirements into technical solutions.A proactive, can-do attitude with the ability to navigate through ambiguity and adapt to change.Ideal AttributesProactive: Takes initiative to find improvements and drive change.Accountable: Owns tasks fully, ensuring they are completed well and on time.Organized: Manages multiple tasks and projects effectively in a busy environment.Detail-Oriented: Pays close attention to details to ensure accuracy.Flexible: Adapts easily to changing priorities and environments.If you're a passionate and experienced category professional seeking a fulfilling role, we'd love to hear from you!We are OTR, a cornerstone of Australian enterprise with over 6500 dedicated Team Members, dedicated to deliver on our commitment to making life easy. At OTR, we're not just redefining but actively disrupting the convenience retail sector.
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