Process Analyst

Process Analyst Great Southern Bank is seeking a new Process Analyst to join the Operations team for an 18-month max-term contract.In this role you will assist in process improvement within the enterprise to ensure consistency in the delivery of products offered, customer experience expectations are met, and all services are maintained.This position is located at our Brisbane CBD Head Office with the flexibility to work from home two days per week.Your Responsibilities:• Support our customers and business partners in the provision of BPM SME knowledge, process analytics and discovery, procedure writing and process mapping.• Project and business initiative process support and change management.• Enable transformation of process delivery using levels of process maps, member journeys, business rules and risk controls.• Assist in the delivery and ongoing consistency of BPM methodologies and tools which support our customers and process ownership awareness.• Provide process insights which elevate and improve our customer's experience and embrace Great Southern Bank's purpose, brand and culture.• You support and advise business team members and partners.About you:• 3+ years experience in procedure writing, process mapping to BPM standards and process analysis using methodologies like Agile and Lean concepts.• 3+ years experience in the Financial sector is preferable.• Strong written and verbal communication skills including developing requirements, solution documentation, facilitating workshops, building relationships and interacting with key stakeholders/partners within all levels of the organisation.• Excellent fact and information gathering capabilities supporting problem solving skills with lateral thinking and the ability to effectively work on multiple activities at one time.• Certification or experience in Agile and Lean methodologies• Degree in Business Process Management or Business Process Analysis or other relevant degrees