Quality Control & Field Services Coordinator
Quality Control & Field Services Coordinator Apply locations Melbourne CBD VIC Australia time type Full time posted on Posted 4 Days Ago job requisition id JR11108
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
In this exciting opportunity, you will work within our Process Serving team who provides service of Legal Documents Australia Wide. You will work closely with the field agents to arrange service of the documents and ensure adherence to client and legal requirements.
Collaborating closely with your circle leader, you'll strive to meet quality assurance targets and achieve performance goals, with ample opportunities for growth within this role through team meetings, one-on-one coaching and skill development sessions.
Previous legal secretarial/administration experience is highly favourable. Proficiency with computers is a must. If you enjoy administrative challenges, and possess strong interpersonal skills to engage effectively with a diverse range of individuals, from seasoned field professionals to legal experts, this role is tailored for you.
Key Details Commencing January 2025 Location: 485 La Trobe Street Melbourne CBD Monday to Friday: 8:30am to 5pm | No weekends! Successful applicants will be required to complete a National Police Check Onsite Role Key Responsibilities Reviewing final file notes to ensure a high level quality of service provided to the client throughout and providing feedback to peers on any errors made Checking affidavits of service and affidavits of attempt executed by process servers, ensuring compliance with legislation and client requirements Drafting detailed affidavits in relation to investigations undertaken by enquiry agents Drafting detailed affidavits in support of substituted service applications Running a daily report on the file management system following up field agents pending matters Communicating with field agents, clients and other internal and external stakeholders Uploading new Process Serving matters into the system, drafting affidavit templates and issuing to field agents Liaise with clients to ensure satisfaction on all files Handle inbound and outbound calls and emails from field agents and clients Data entry is performed with high accuracy Adhere to clients service level agreements and turnaround times Attend and actively participate in all team meetings, scheduled one on ones and coaching sessions Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace. Complete all necessary training requirements and professional development opportunities. To be successful in this role, you will be: Self-motivated, reliable and have a positive "Can Do" attitude; Have superior attention to detail; Be very organised with excellent time management skills; and Previous legal secretarial/administration experience is highly favourable Culture & Benefits: Fantastic working environment that celebrates diversity, ensuring you feel valued, supported and empowered daily. Unlimited access to a trusted mental health and well-being platform, giving you peace of mind and helping you thrive. Opportunities for career progression with a company that invests in your professional growth and development. Our promise to you. There is no rule that says that work can't be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We're committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do.
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