At UniSQ, Australia's leading regional University, we're committed to innovation, excellence and providing an exceptional experience for our students and staff.
Our ICT Client Support team plays a vital role in delivering high-quality, proactive services to ensure a seamless ICT experience across all UniSQ campuses.
As we enter a period of transformation and innovation, we're looking for a forward-thinking Proactive Services Manager to lead and enhance our ICT support strategy, focusing on prevention, efficiency and continuous improvement.
Who you are
You're a proactive, results-driven ICT leader with a passion for improving systems and services.
You bring a strategic mindset and a strong background in managing large-scale ICT projects.
You thrive in dynamic environments and are committed to delivering high-quality outcomes for your team and the broader university community.
What you'll do
Reporting to the Director (ICT Operations), you will be responsible for the strategic management of ICT's proactive engagement to minimise system disruptions, optimise service delivery, and enhance user experience across the university.
Your initial key priorities will include:
What will help you succeed
Together with your relevant qualification, you will have extensive industry experience in ICT service management within a large organisation and have proven experience in leading effective, motivated teams.
You will also have:
To be considered for this position, you will need to have the right to work in Australia. *If based at our Springfield or Ipswich campus, there will be a requirement to travel to the Toowoomba campus 1 to 2 times per week.
*
Term: Full-time continuing appointment (36 hours/week)
Salary: Total remuneration range $149,914 to $158,607 pa (includes salary range of $126,670 to $134,016 pa, employer super contributions of 17% and annual leave loading)
Closes: Sunday, 24 November 2024 at 11:30 pm (AEST)
At UniSQ we are united by our core values of Respect, Integrity and Excellence, which guide our daily actions and decision-making.
If you know that this role is right for you, please submit your current resume together with a two-page (maximum) statement, outlining your skills and experience relative to 'Who we're looking for' in the position description.
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