Private Patient Services OfficerApply locations: NSW - Sydney, CBD, Inner West and Eastern Suburbs
Time type: Full time
Posted on: Posted 4 Days Ago
Time left to apply: End Date: December 16, 2024 (5 days left to apply)
Job requisition id: JR139854
Job Description:Position Title: Private Patient Services Officer
Employment Type: Maximum Term, Full Time (Maternity Leave Cover until January 2026)
Hours per week: 38
Position Grade: Administration Officer Level 6 (Year 1)
Salary: $77,623.75 base salary per annum
Enterprise Agreement: The Named NSW (Non-Declared) Affiliated Health Organisations' Health Employees Agreement 2019
Department Name: Revenue
About us:
St Vincent's Hospital Sydney is a leading not-for-profit organisation providing health services to our community. Guided by our values of compassion, excellence, integrity and justice, we promote a culture of diversity and inclusion and empower our people to learn, grow and innovate.
Benefits of working at St Vincent's include:
• Generous salary packaging and Fitness Passport for eligible staff
• Opportunity to access a wide range of clinical and non-clinical education programs
• Supported postgraduate opportunities within applicable fields
• Career development opportunities across the St Vincent's Health Australia Network
• Employee Assistance Program
• Work/Life balance
About the role:
We have an exciting opportunity to work in a dynamic team leading our approach to the provision of quality care to clients of the Revenue Team. The Private Patient Services Team provides a comprehensive range of patient-focused services including engaging with all planned and unplanned privately and self-insured patients regarding the benefits of being a private patient at St Vincent's Hospital, assisting international patients by liaising with international insurers and facilitating uninsured patients with the payment of their hospital accounts, submission of all local, international and compensable accommodation and prosthesis claims in a timely manner.
The role requires the provision of a high level of customer service and advice to key stakeholders across all levels of the organisation in relation to private patient financial matters for the hospital.
Diversity and Inclusion at St Vincent's:
St Vincent's is committed to employing a workforce that reflects the community we care for. We strongly encourage applications from people that are Aboriginal and Torres Strait Islander, culturally diverse, sexuality or gender diverse and/or living with disability.
Employment with St Vincent's is subject to you having current immunity status that complies with the Occupational Assessment, Screening & Vaccination against Specified Infectious Diseases - NSW Health Policy Directive (PD2024_015) or subsequent revisions in force. Appointment and ongoing employment will be subject to continued compliance with this policy directive.
About you:
We are seeking a skilled and energetic Private Patient Service Officer who possesses a passion for person-centered care. We welcome applications from people who have exceptional communication skills, both written and verbal, are proactive, and have the ability to positively engage with various levels of stakeholders.
Application Instructions:
To have your application considered, you are required to upload a current CV/Resume as well as a separate cover letter/document addressing the 'Selection Criteria' as below. Internal applicants, i.e., current employees of St Vincent's Hospital or an entity of SVHA, are required to apply via their Workday account.
Selection Criteria:
1. Personal integrity and demonstrated commitment to the Philosophy, Mission and Values of Mary Aikenhead Ministries and St Vincent's Health Australia.
2. High level analytical and problem-solving skills with a proven capacity to develop sound solutions to complex issues and conflict resolution.
3. Exceptional verbal/written communication skills with the ability to critically analyze information and prepare clear concise reports and business/client communication for management.
4. Knowledge of the health insurance industry from a Public Hospital perspective, knowledge of the provisions of the Australian Care Agreement and Medicare, and advanced understanding of the NSW Ministry of Health Fees Procedure Manual for Public Health Organisations.
5. Ability to work at a high level of effectiveness autonomously and as part of a team with proven time management and organisational skills.
6. High level advocacy and negotiation skills with well-developed interpersonal skills and ability to establish effective working relationships.
7. Relationship marketing and sales experience and demonstrated advanced knowledge of Microsoft Office and knowledge of patient administration and billing systems.
8. Ability to work a 7 rotating roster including after hours.
Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
Applications close on 15 December 2024. Contact Details:Shova Thapa, ******
Closing Date:15 December 2024 11:59pm
Reconciliation Action Plan:At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable, and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment-related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at ****** Code of Conduct:View Code of Conduct
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