Printer Field Technician- Perth

Printer Technician
Location: Perth
Start date: ASAP
The Company
Leading Technology provider based in Perth, providing a product and service portfolio of personal systems, printers, and 3D printing solutions.
The Role

Provide our customers with on-site Hardware break-fix support for printer products.
Perform routine maintenance and repairs on Customer equipment (hardware only) working primarily on site.
Configure system hardware, software and network components when required.
Assist the customer with ongoing product training on device features and best practices during routine preventative maintenance or break/fix engagements.
Gather data from known resources and solve moderately complex problems.
Ability to troubleshoot hardware and software related issues.
Solve well-defined and moderately complex problems using established policies and technical principles.
Identify Customer needs and evaluate opportunities to retain and increase service levels.

Skills/Experience

Experience in a print environment.
Laser printer, Ink printers, Design Jet Plotters.
2-3 year's experience in customer service/support role.
Ability to translate technical jargon into plain language.
Good general knowledge of IT hardware technical standards and technical trouble shooting processes.
Proven hardware troubleshooting experience.
Excellent customer service and communication skills.
Hardware repair experience.
High level of windows troubleshooting experience.
Ability to learn new products - ongoing training provided.
Must have car and valid Driver's licence.

If interested, APPLY NOW with your updated resume!
#J-18808-Ljbffr