The successful candidate will provide high level ICT technical expertise, support and administration across the main technical domains (Focusing on Networks) by maintaining the operational environment that supports the business.
Role responsibilities: Provide support and assistance in the clarification and prioritisation of tasks by ensuring assigned priorities are met in accordance with defined enterprise service levels.
Effectively supervise and manage visiting ICT support staff, such as suppliers, by adhering to unit and organisational goals, policies and procedures, and seek opportunities to improve service provision through mentoring.
Effectively supervise/ mentor a technical team by adhering to unit and organisational goals, and procedures.
Whilst part of a broader team, the position requires being able to work with minimal supervision and a substantial commitment to self-management in prioritising and managing workloads, commuting to supported sites and being able to represent e Health Queensland in communications with senior staff within the HHS as required.
You will be assessed on your ability to demonstrate the following key capabilities, knowledge and experience.
Within the context of the responsibilities described above under 'Key Responsibilities', the ideal applicant will be someone who can demonstrate the following: Demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments in multiple technical domains.
Experience and ability to deliver high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.
Experience and ability to identify and resolve ICT related problems within defined Service Level Agreements.
Ability to coordinate multiple tasks within agreed priorities, timeframes and accountabilities.
Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships, including supervising/mentoring of junior staff, and enhance the provision of quality client service in a team environment.
Understanding and supporting the following Network and Unified Communications technology LAN/WLAN components (Queensland Health utilises Cisco and Alcatel-Lucent products dependent on the site) Cisco ISE, Cisco MSE, Cisco UCCM WLAN Controllers; Alcatel-Lucent and/or Cisco Voice solutions; Paging and messaging systems; DHCP; and Monitoring tools such as Cisco Prime, Solar Winds.
Benefits of working with e Health Queensland: By joining e Health Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
You will enjoy a variety of benefits, including: Competitive salary + generous superannuation and leave loading Flexible working arrangements Diverse work culture Career training and development To apply for this exciting opportunity, submit your resume and a one-page cover letter online today.
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