Principal Technical Officer, Queensland Corrective Services

follow defined service quality standards to ensure high quality customer service to QCS usersprovide high level ICT technical expertise, support and administration across End User Computing by maintaining the operational environments that supports the businessproviding regular application patching to ensure Essential Eight complianceprovide a level of training of the QCS desktop environment and applications to QCS end users where requiredprovide support and assistance to the team in the clarification and prioritisation of tasks by ensuring assigned priorities are met in accordance with defined service levelseffectively supervise and manage ICT suppliers by adhering to policies and procedures and seeking collaborative opportunities to improve service provisioneffectively supervise/mentor a technical team by adhering to unit and organisational goals, and procedures.represent QCS in communications with senior stakeholders across QCS as required and provide an escalation point to resolve and provide solutions on the more difficult customer issuesassist management in the decision-making process by preparing technical reports, specifications and trend analysis within the unitcontribute to quality certification and assurance processes, and ensure adherence to required QCS ICT change management practicesmanage ICT assets by ensuring relevant information is recorded accurately and inventory remains current.
Applications to remain current for 12 months Job Ad Reference: QLD/573712/24Closing Date: Tuesday, 09 July 2024.