Use your care, compassion, and sales expertise to help our client families.
Build meaningful partnerships with business and community.
Be genuinely proud of the brand and product you represent.
Guardian Plan is a trusted pre-plan funeral brand with a proud tradition of customer service excellence. We take great pride in our role as industry leaders, and we provide detailed training to help you learn and grow as a Pre-Plan Funeral Consultant. You will be surrounded by peers who are passionate about the product and service they provide and are committed to their clients.
InvoCare is an industry leader within the funeral industry, currently operating over 300 funeral locations, 17 cemeteries, and 29 crematoria throughout Australia, New Zealand, and Singapore.
The funeral industry provides one of the most genuinely rewarding career pathways available. Guardian Plan is a prepaid funeral plan provider; this market-leading product enables our clients to prepay their selected funeral services for a future funeral at today's prices and is a great alternative to funeral insurance. A Pre-Plan Funeral Consultant assists their clients in pre-planning their funeral needs ahead of time, helping them achieve both peace of mind and the potential for significant savings.
The Pre-Need Funeral Consultant will be responsible for:
Meeting and building strong relationships with clients, providing advice and guidance on the range of options available to pre-plan their funeral.
Proactively sourcing new client leads by building relationships with suitable partner businesses and the broader community.
Preparing quotations and pre-plan funeral contracts for your clients.
Meeting monthly activity and sales targets, working as part of a successful team.
Accurately handing over signed contracts to our fund office team for processing.
Remaining responsible for administrative elements of the Pre-Plan Funeral Consultant role, including managing lead tracking, updating pre-plan arrangement details on our internal systems, and finalizing contracts/correspondence with clients.
Representing the Guardian Plan brand at networking and public relations events as required.
Skills, experience, and characteristics required for this role include:
Strong customer service skills with a "can do" attitude combined with the ability to be empathetic and compassionate through difficult and emotional conversations.
Effective communicator, particularly when discussing highly emotive topics such as death.
Proven sales and business development experience.
Demonstrated networking skills with the ability to proactively identify new opportunities.
Competent in the use of computers, MS Office, and customer management systems.
Strong administrative/contract skills with a focus on process and detail.
Unrestricted driver's license.
A passion to make a difference in your community.
Benefits of joining InvoCare:
You may not have considered this industry before, but we provide vital services to families to assist them in celebrating the lives of their loved ones in a way that they would have wanted. The benefits you can receive include:
Reward and recognition programs.
Tailored induction and training programs.
Well-designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience.
Networking opportunities across the business and with peers.
Birthday and paid parental leave.
Free access to the Employee Assist Program.
How to Apply:
InvoCare is proud to provide our employees with a quality work environment and opportunities for both personal and professional growth. If you are looking for a role that makes a difference and supports families in your community, click on apply and submit your application.
To learn more about careers at one of the InvoCare brands, please visit our careers page: https://www.invocare.com.au/careers/
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