Our Practice Support Officers are the primary point of contact for our Cubiko customers. You will be responsible for supporting and guiding our customers through the onboarding process, building and maintaining strong relationships, and driving customer satisfaction and engagement with using Cubiko.
Responsibilities: Take ownership of onboarding new Cubiko customers and guide them through the process and their understanding of Cubiko. Make frequent contact with Cubiko customers to help them get the most out ofCubiko. Helping them to understand their data and how to use Cubiko to achieve their business goals. Collaborate with internal teams such as sales, marketing, and product development, to ensure that customer feedback is communicated effectively and improvements are made. Act as an ambassador forCubikoboth online and in-person at events, conferences, and functions, if needed. Continued maintenance of our customer database to ensure all our customer contacts and internal processes are documented, up-to-date, and maintained. Contribute to the development of the Cubiko knowledge base with learning resources for our customers. Present training to our customers through our live webinars. Assist our support desk to be our main line of contact for support and queries on our chat, phone and email system. Where possible deal with requests or seek assistance for more complex matters. Post and respond to customers in our closed Facebook community group. The role will expand as our team continues growing, and there will be opportunities for professional development and learning.
What we do: Cubiko displays data in easy-to-understand dashboards, providing General Practice with a visual representation of their practice data alongside selected metrics and key performance indicators (KPIs). Combined sets of data reported over time and against budgets help them understand whether the key parts of their business are performing as they need to be
Our Values: We live these values every day.
Question the conventional : At Cubiko we don't place status on tradition or hierarchy when it comes to ideas. We all believe we have a responsibility to share our ideas, even if they differ from the norm. We're always seeking ways to innovate and improve.
One Team :All for one, and one for all! We are a team that cares for and respects one another. We work in unison to deliver outstanding products, and we have fun doing it. We produce more than the sum of our parts. Trust through Transparency : Building trust through transparency! We do this by being open, communicating regularly and having honest conversations – we tell it how it is. We operate fluidly, and as one team. Customer-centric : Our customers and community are at the core of what we do! We're committed to helpingmedical practicesdeliver outstanding patient care and improving patient outcomes for individuals within their communities. We achieve this through constant customer communication and feedbackallowing us to develop products our customerslove. Our Mission: To unify a team of health and technology experts to achieve a common goal: To make practice life healthier, for everyone.
Diversity & Inclusion Commitment: We're committed to growing and empowering an inclusive community. That's why we actively encourage applications from candidates from all backgrounds, experiences, and perspectives. If you require accessibility assistance at any stage of the process, please let us know. We encourage applicants of all skill levels, do not feel obligated to meet 100% of the outlined requirements to apply.
Apply For This Job If you would like to apply for this position, please fill in the information below and submit it to us for consideration.
First Name(s) *
Last Name *
Email Address *
Phone Number
Phone Number
* Are you authorised to work in Australia?
Are you authorised to work in Australia?
* Yes
No
Yes
No
Based on the responsibilities listed above, why do you think you would be an awesome Cubiko team member?
Based on the responsibilities listed above, why do you think you would be an awesome Cubiko team member?
* How do you go about quickly learning and understanding new technology and software (include examples)?
How do you go about quickly learning and understanding new technology and software (include examples)?
* What do you think are three key metrics or KPIs in Specialist or General Practice management and why?
What do you think are three key metrics or KPIs in Specialist or General Practice management and why?
* What would your biggest insider tip be for getting the best out of Genie, Medical Director, or Best Practice?
What would your biggest insider tip be for getting the best out of Genie, Medical Director, or Best Practice?
* What are your two favourite pieces of software at your practice?
What are your two favourite pieces of software at your practice?
* Please upload a PDF or DOC file of your resume or CV below or any other supporting documentation that you have which will help us to make our decision as to whether you are the ideal candidate for this job.
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