Rydges Palmerston – Front Office Assistant Manager When you join EVT, you are joining one of Australia and New Zealand's leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we're the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.
About Rydges Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark 'too easy' service.
About Rydges Palmerston The open-plan meets open-air atmosphere of Rydges Palmerston Darwin welcomes in the best of the tropical outdoors, creating the perfect Top End urban oasis, with plenty of stylish airy space and sophisticated conveniences. Start your next chapter with a team that creates unforgettable experiences for each and every guest.
About the role Key responsibilities :
Manager on Duty when rostered, departmental rosters, comprehensive handovers & accurate statistical records are kept and maintained. You will also work towards ensuring that the average rate and occupancy is maximised along with best practice in yield management while offering the guest best market value. Must be fully conversant with the hotel computer system in all aspects. To consistently deliver products and services to meet the service standards and expectations of guests. To achieve a reputation as the market leader in accommodation, products and service. Customers
To achieve a level of service quality that consistently meets and exceeds the expectations of guests and staff. To attend guest functions as requested. To effectively deal with guest complaints in conjunction with your appointed Executive Manager To respond to all reviews and feedback provided by guests To ensure department employees adhere to staff handbook guidelines for presentation, grooming and punctuality. To conduct 6 month probationary period evaluation. To ensure department inductions for new staff are completed. To ensure job descriptions are available for new employees. To effectively communicate with all departments of the hotel. To conduct scheduled front office meetings with all front office staff. To constantly motivate staff. At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing 'Elevate Perks' are available to all staff from day dot.
Incredible team member discounts from your first day on-the-job. 50% off stays at EVT hotels – Rydges, QT, Atura, and more. $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more. Awesome winter and summer savings and discounts at Thredbo. Rapid career growth opportunities through our EVT network. Local community involvement, volunteering and charitable giving. Australia and NZ's largest and most diverse experiences company. Skills & experience Strong knowledge of Opera is essential. Immediate start available and preferred however, if you feel you are the right applicant and have a Hospitality background that will lead to success If you're interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here
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