Are you a seasoned plumbing professional looking to elevate your career to the next level? We're seeking a dynamic Plumbing Specialist to join our team based in South Melbourne, Victoria. Reporting directly to our State General Manager, Sales (VIC/TAS), you'll collaborate closely with plumbers and key stakeholders in the plumbing industry to deliver unparalleled technical guidance and support.
The role This is key role where you will use your experience and skills across a variety of areas including:
Technical Expertise:
Serve as the Subject Matter Expert (SME) for technical support, providing invaluable insights to our sales team and participating in joint calls when needed. Resolve in-market AS&S issues promptly, utilising local service agents as necessary. Act as the SME for building/construction codes and standards, ensuring compliance and optimal solutions. Lead efforts to address quality issues affecting installations, ensuring swift resolution in line with agreed targets. Utilise advanced troubleshooting skills to solve customer problems escalated through the sales process. Stay updated on industry standards and guide the business accordingly, particularly regarding training implications. Training and Development:
Collaborate with the product training team to implement our training strategy effectively. Use market insights to identify training priorities and opportunities for improvement. Support internal technical training initiatives as needed, aligning with our product training strategy. Enhance the technical capabilities of our state sales and service team through coaching and support. Deliver engaging training sessions to plumbers, fostering continuous learning and skill development. Market and Industry Insight:
Keep customers informed about changes to industry standards and codes, anticipating their impact on trends and demands. Influence design specifications based on optimal technical solutions, driving innovation and excellence. Share valuable market insights with internal stakeholders to inform decision-making and training interventions. Conduct thorough market research and stakeholder surveys to guide strategic initiatives and training interventions effectively. About you As our new Plumbing Specialist, you will have:
A minimum of 10 years of hands-on experience as a plumber, ideally with experience in hydraulics. Deep industry knowledge and expertise. A relentless commitment to exceeding customer expectations and delivering exceptional service. Excellent communication skills and the ability to build rapport with diverse stakeholders. Advanced problem-solving abilities and a knack for thinking creatively and pragmatically. Experience in engaging presentation and group facilitation, enhancing training effectiveness. A strong industry network and connections, with the ability to leverage relationships for mutual benefit. Technical qualification or equivalent experience in plumbing, ensuring a solid foundation in the field. What's on offer? Aside from a supportive, collaborative culture where you'll be set up for success and know that you're making a real difference from day one, we'll also offer you:
Hybrid working options Competitive remuneration and bonus structures An immersive onboarding program to set you up for success Opportunities to learn and grow through our Learning & Development programs Paid parental leave program 'Great Rewards' program - exclusive access to discounts and cashback rewards at your favourite stores 'Bathrooms & More' program - great discounts on a wide range of our products Volunteer and Community Service Leave Option to purchase additional annual leave As well as other great benefits like discounted health insurance, financial advice, annual flu vaccinations, access to a range of online fitness programs via our Wellbeing Centre...and much more!
What's it like to work with us? Culture is key for us, and our people come from a variety of backgrounds and industries. We all share a common purpose of bringing to life all three of our cultural pillars: We are Customer Focused; We are One Team and We Care For Each Other. Our passion and dedication are evident in how we work together to ensure everyone achieves our goals and that we all play in a role in making GWA a great place to work.
Our success is driven by a global team that share a passion to be the trusted and integrated solutions partner in the delivery of sustainable water solutions for bathrooms, kitchens, and laundries.
GWA is on a journey from Good to Great, and we are looking for people who are excited by change and want to make a difference. We care for each other and encourage people to take the lead to deliver superior solutions for our customers and consumers.
Our purpose Since 1886, the experts at GWA have designed innovative, high-quality products for homes and offices. We have market leading, iconic brands including Caroma, Methven, Dorf and Clark.
As an ASX listed company, at GWA our purpose is to make everyday water experiences extraordinary. Water scarcity affects all communities and given that our consumers enjoy experiencing our products every day, we are proud to help save millions of litres of water each year.
Join us Build your career with us and work with great people, great brands and a business with a history of strong growth. All you need to do is hit the apply button and be part of a company that is focused on delivering great customer experiences!
GWA Group does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We welcome and encourage applications from people of Aboriginal and Torres Strait Islander descent.
Don't let a perceived lack of experience hold you back – we value passion, potential, and a willingness to learn. Join our team and seize the opportunity to grow and excel in a supportive and dynamic environment!
You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location of this position to apply for this role.
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