Job Title: Personal Banker, Adelaide SA - Suncorp BankDepartment: SB Specialty
Division: Suncorp Bank
About UsAt Suncorp Bank, you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.
About the RoleAs a Personal Banker in our Branch, you'll play a key role in helping provide outstanding levels of sales and service to our customers within our customer channels at Suncorp Bank.
In this role, you will interact with customers in line with our connect conversation framework, ensuring all interactions are conducted with the customer's best interests at heart. These interactions could occur within any banking customer channel at Suncorp Bank.
Role Type: Permanent, part-time roles - 2x vacancies
Role Location: 25 Grenfell Street, Adelaide SA 5000
Work Hours: 2x vacancies: 17.5 hours/week & 20 hours/week
* 17.5 hour schedule (with breaks in between): Wednesday & Thursday: 8:30 AM - 2:00 PM; Friday: 8:30 AM - 3:30 PM
* 20 hour schedule: Monday - Friday: 8:30 AM - 12:30 PM
* Note: All training required will be full time (first 3 months)
What will your day look like?As a Personal Banker, you will:
Understand role requirements, achieve quality and timely outcomes, and strive to do betterDeliver on commitments being genuine and direct and ensuring fair outcomes for allWork through challenges and raise risks to achieve resultsListen to customers, speaking up on their behalf and take action to deliver the right outcomeFind different ways to perform work and identify new solutionsAdapt to change, willing to pivot around business needs and learn from experiencesAssist others, share knowledge and strengths, taking ownership of team goalsInvite different views and experiences to create diverse perspectivesEngage with the team, celebrating the success of others and ensuring the safety and wellbeing of allWhat will you bring?To grow and be successful in this role, you will ideally bring the following:
Able to develop and maintain relationships with peers in the region, to ensure effective support and service deliveryAble to build and maintain relationships with region staff and key business stakeholders to effectively support them in implementing sales, service, operational, process, and credit quality initiatives, and in the identification of continuous improvement and adherence to processes and requirementsAble to develop and maintain relationships with community and business contacts to maximise financial services opportunitiesDemonstrated experience in a retail customer sales & service environmentA history of providing outstanding customer service in current or previous rolesYou're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
To find out more about working at Suncorp Bank and the ANZ Group, visit ANZ Careers and searching for reference number 82521.
Job Posting End Date #J-18808-Ljbffr