Performance Improvement Specialist Job Description: As part of icare's major reset to improve recovery and return to work outcomes for injured workers, DXC has now commenced workers' compensation claims management in New South Wales.
Join the DXC team and contribute to bringing DXC's claims management expertise to icare and the people of New South Wales.
As a Performance Management Specialist, you will work collaboratively and innovatively within the Performance Improvement Team to develop innovative best practice claims management strategies to drive improved business performance. At a high level, this includes assisting the scheme in meeting Icare's corporate objectives aligned with assistance in maximising remuneration and improving Operational & Quality Measure results.
Responsibilities and Duties Assist in realising organisation goals by aligning processes and driving efficient results. Assisting in translating business plans into action plans; this includes monitoring and reviewing plans through to completion. Assist in identifying, analysing, and improving business processes to meet current goals and to identify new ones that aim to improve profit and performance. Where appropriate, assist in re-engineering processes to reduce cost and cycle time and improve the quality of production and service. Analyse icare and DXC performance data to identify performance against remuneration objectives and areas for improvement and opportunity. Participate and contribute to the development of new initiatives, strategies, and processes to assist achieve gains in business performance, working with Continuous Improvement Team. Assist the Senior Management Team with planning and strategic orientation. Provide direction to staff member/s regarding selected components and aspects of their work, as required. Provide training, coaching and mentoring to assist employees reach their objectives, and enable progression and potential. Required skills, experience, and qualifications Understanding the Workers Compensation Legislation and icare policies and business rules, regulations and guidelines. Strong understanding of the SIRA standards of Practice and icare. Strong understanding of Agent remuneration drivers. Highly experienced in GWCC, CRM Salesforce, QLIK reporting and other icare-based systems including but not limited to Kofax, Payments Plus, etc. Excellent oral and written communication skills. Highly developed self-management and organisation skills. Continuous improvement and initiative – including flexibility and ability to adapt to change. Effective consultation, negotiation and influencing skills. Innovation and the ability to think laterally. Strong analytical skills. Problem solving and decision making. Relationship building. Customer service focus. We are an equal opportunity employer DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the 'bring your whole-self to work' philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
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