Are you ready to lead a team dedicated to delivering outstanding people services and driving continuous improvement? We're thrilled to offer an exciting opportunity for a People Services Manager (Retail) at Snowy Hydro! This role is a valuable step for anyone looking to make a tangible impact on employee experience, service excellence, and operational efficiency within our retail division.
As the People Services Manager, you'll oversee our People Services team, ensuring that every interaction reflects our commitment to service excellence and supports the broader People strategy. Your leadership will help shape a positive employee experience, drive compliance with regulations, and enhance our people systems and processes. This is a permanent full time position based in our Melbourne office.
In this role, you will: Lead and develop a People Services team, fostering a collaborative culture focused on service excellence and continuous improvement.
Implement and align the People Services strategy with organisational goals, while evaluating operations for enhancement and optimization.
Oversee the People Services Helpdesk, ensuring timely, accurate responses to employee inquiries, and managing team performance through help desk metrics.
Ensure a seamless onboarding and offboarding experience, while also supporting industrial relations, employee relations, and enterprise bargaining strategies.
Collaborate with the People Systems team to optimise technology use, generate insightful reports, and leverage data to improve decision-making and people processes.
What we're looking for: A tertiary qualification in Human Resources, Business Administration or equivalent experience.
Proven experience driving innovation and continuous improvement within a People & Culture function.
A strong understanding of industrial relations legislation and best practices, with the ability to maintain compliance.
Demonstrated leadership experience in people services and systems, along with the ability to build strong stakeholder relationships.
Creative problem-solving abilities and a strategic, enterprise-wide perspective on improving people services.
For more information on this opportunity, please review the attached position description. Feel free to reach out to Kimberley Ellis in the People & Culture team with any questions.
Applications close by Friday, 15th of November 2024.
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