We are seeking a talented HR Operations Manager to lead the next phase of process improvement, systems management and P&C collaboration at Melbourne Airport!The People & Culture Operations Manager plays a pivotal role within the People & Culture team at APAC, ensuring the seamless execution of HR operations, data integrity, and HRIS management across the Melbourne Airport and Launceston. This role requires a talented candidate with the capability to drive outcomes and process improvement across a diverse organisation. The P&C Operations Manager will have hands-on operational responsibility, with a strong emphasis on policy & procedures, systems management, and collaboration across P&C and the wide business.Melbourne Airport is at the forefront of a dynamic expansion, poised to support the city's ascent to become Australia's largest city within the next decade. As we soar towards new heights, we're embarking on ambitious projects, including the development of a third runway, state-of-the-art terminals and major business park projects creating unparalleled opportunities for growth and innovation. Join us in shaping the future of aviation as we propel Melbourne Airport towards becoming Australia's favourite Airport destination.Key responsibilities:Process ManagementOversee the development, documentation, and optimisation of HR operational processes to ensure compliance with legal requirements and that accurate and timely information is accessible to team members and leaders.Act as a key point of contact for resolving operational issues, ensuring efficient problem-solving while adhering to company policies and regulations.Implement and continuously improve process workflows, identifying opportunities for automation and enhancement of efficiency within P&C.Maintain and update an "operating manual" for all People & Culture operational processes and systems to support consistency and knowledge transfer within the team.Documentation ManagementManage and centralise all P&C templates, including standard employment contracts, employee letters, and other employee-related documentation, ensuring they are reviewed and updated regularly.Lead initiatives to digitise and streamline the storage, access, and use of HR documentation, promoting accessibility and compliance with data retention standards.Ensure documentation is aligned with current legislation and company policies, providing regular updates and training to the team.HR Information Systems (HRIS)Serve as a subject matter expert on our HRIS platform (Cornerstone), optimising system use to meet the evolving needs of APAC and improving user experience.Collaborate with the technology team to lead upgrades, modifications, and integrations of systems that support P&C operations, from gathering requirements to implementing new solutions.Drive data accuracy, integrity, and reporting capabilities by developing standard processes for data entry, maintenance, and audits.Create and maintain an organised P&C network folders (or alternative system) for shared documents across People & Culture, promoting clarity and consistency in access and file management.Policy ManagementOversee the continuous review of P&C policies, ensuring they are regularly updated to reflect changes in legislation, best practice, and company objectives.Lead initiatives to streamline the policy review process, including maintaining an accessible and regularly audited policy database for the organisation.Provide advice and guidance on P&C policies to managers and employees, ensuring clear understanding and consistent application.The successful candidate will have:Established background in HR operations and/or HRIS, with demonstrated success in managing HR processes and systems in a fast-paced environment.Proven experience in analysing HR data to inform decision-making, improve processes, and enhance employee experience. Good Excel skills, and comfort with data analysis and reporting.Ability to collaborate effectively with cross-functional teams, fostering a culture of partnership and problem-solving.Strong project management skills, with the ability to prioritise competing tasks and projects, and to meet deadlines.Strong written and verbal communication skills, capable of drafting and editing HR policies, procedures, and training materials.Solution-oriented with a practical approach, able to quickly adapt to new HR digital tools and technologies, and drive change across the organisation.Able to work autonomously, taking ownership of tasks and projects, while ensuring effective follow-through and accountability.We understand that not everyone will feel they meet all of these 100%. However, if you feel you have the attitude and aptitude to grow within our team, we invite you to apply and have a conversation with us about this position.
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