Reference: VG/PES/20010052B
Occupation: Human Resources
Salary Range: $95,102 - $107,905
Play a pivotal role in providing a high level of service in the resolution of complex payroll matters.
Provide mentorship to others in the team around problem solving, exceptional client service standards and cross functional team collaboration.
2 x Ongoing, VPS4 Payroll Resolutions Specialist roles availableAbout the Department The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives.
It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st century economy and society.
The department supports a culture of leadership, learning and renewal in all workplaces with opportunities for career development and advancement.
About the Division The People Strategy and Operations (VPS) Division is responsible for managing HR operations and providing strategic support for both corporate staff and accommodation services.
It oversees corporate environments, sustainability initiatives, payroll, recruitment, policy development, workplace relations, and workforce management.
Operating under a values-based framework, the division prioritizes meeting client needs and improving policies and processes, to deliver on our corporate responsibilities.
About the Role As a Payroll Resolutions Specialist in the Payroll team, you will play a pivotal role in providing a high level of service in the resolution of complex payroll matters pertaining to all corporate employees of the department.
Provide mentorship to others in the team around problem solving, exceptional client service standards and cross functional team collaboration.
To be successful in this role you will:
Serve as a subject matter expert and escalation point for complex payroll cases related matters or enquiries.Provide expert Payroll advice on complex matters to a diverse VPS corporate workforce.Effectively prioritise and manage all escalated enquiries within established SLAs, with accurate and timely service.Work collaboratively with the payroll team and others within the wider People Strategy & Operations Division to manage and resolve complex case escalations.Establish comprehensive knowledge of departmental processes and policies for Payroll matters.Identify emerging people trends to drive informed decisions and proactively identify ongoing process and system improvement initiatives for payroll operations.Capabilities The Payroll Resolutions Specialist should be adaptable and collaborative, able to adjust to changing priorities while working effectively with cross-functional teams.
They should thrive in solving complex payroll issues, identifying root causes, and delivering resolutions in line with legislation and company policies.
A focus on innovation and continuous improvement is essential, as is aligning solutions with broader organizational goals.
Strong critical thinking and problem-solving skills are key, along with the ability to manage stakeholders effectively and maintain a strong customer focus, ensuring that payroll services meet the needs of both the organization and its employees.
Desirable Experience and Skills Over 2 years processing end-to-end payroll in a complex, high volume and highly legislated environment.Demonstrated experience working in a dynamic, high-performing payroll team in a complex environment.Demonstrated payroll software experience (multi-software proficiency is desirable/advantageous).Strong knowledge and understanding of payroll legislation, procedures and practices.Ability to interpret and convey specialist payroll concepts and policies to diverse stakeholders.Proven ability to effectively engage and build positive relationships with internal and external stakeholders at all levels.Effective problem-solving capability to resolve complex payroll-related service queries.Further Information For more details regarding this position please see attached position description.
The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity.
Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply.
For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page.
Applicants requiring adjustments can contact the nominated contact person.
Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.
For further information pertaining to the role, please contact Emily Cutterham via . Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks.
Information provided to the Department of Education will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.
Applications close 11:59pm on Tuesday 1 October 2024. To apply for this role, you will be redirected to the Department of Education job application system.
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