Payment Solutions Officer - 12 month contract
Brighter Together
Our mission is to make sustainability affordable and accessible for everyone. By offering financial solutions to homeowners, we're making renewable energy and home improvements more accessible to the everyday Aussie.
Our founder and CEO, Katherine McConnell, has been awarded Telstra Business Woman of the Year in 2020 as well as winning the Sustainability Crusader award at B&T's 2023 Women Leading Tech Awards. We have been awarded AFR Sustainability Leader in the Banking and Finance category and won the inaugural Sustainability Award at the Affies!
We value different perspectives, skills, and backgrounds and have been recognized for our strength in creating a diverse and inclusive workplace, winning Best Workplace Diversity (Finnies 2021).
Like what you've read so far? Read on for info on this role!
Salary: $0 - $0 a year
About the role
As a Payment Solutions Officer, you will help manage a portfolio of accounts effectively to reduce the overall arrears rate for the wider business, always striving to deliver an excellent outcome for our customers even in times of hardship.
Help handle incoming and outgoing phone and email inquiries related to payments, manage customer requests, review account adjustments, and resolve issues with client payments.
Identify the cause of customer overdue payments and engage in discussions to find solutions, such as setting up payment plans.
Recognise early signs from customers who might be facing financial troubles and take appropriate actions in line with regulatory requirements.
Be responsible for managing and monitoring designated accounts, including handling customer calls, making account adjustments, handling minor balance write-offs, conducting customer reconciliations, and processing credit memos.
Create and uphold productive and collaborative working connections.
Engage in training sessions and receive consistent ongoing coaching and assistance.
Please note that this is a 12-month contract to start in December 2024.
About you
You are an outstanding communicator with excellent interpersonal, motivational, and relationship-building skills.
Your ability to think critically and problem-solve, while exercising strong attention to detail, is essential.
You are highly empathetic and comfortable liaising with customers who may be challenging.
Troubleshooting and problem-solving come naturally to you.
You have collections experience using email and phone, with both inbound and outbound customers.
Benefits
We're committed to building a culture where our people can thrive, both professionally and personally. So, we offer a variety of benefits and perks to support you and your family.
Flexible working arrangements to suit individual needs and a hybrid work model.
Social activities, including weekly Thursday social events and a catch-up club every Wednesday.
Opportunities to join our Employee Share Option Plans (ESOP).
Snacks and beverages available in the office.
End-of-trip facilities for cyclists.
Anniversary leave to celebrate your work anniversary.
Diversity and Inclusion
At Brighte, we celebrate diversity and encourage you to bring your whole self to work. Our inclusive culture is the foundation of our innovative and dynamic environment.
If you want to join this mission-driven, inclusive, and highly collaborative team, click apply and upload your resume! All applicants will receive a response.
Please note that as part of our process, we require all candidates to undertake references and background checks, including a police check, anti-money laundering, and bankruptcy checks.
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