Position Title: Patient Service Assistant Reports to (position): Dialysis Clinic Manager Primary purpose of the role: To provide support to the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect patient care.Functions as a team member, promoting the values, missions and goals of the clinic and company, constantly working towards their achievement.Key Responsibilities: Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care.Ensures cleanliness and neatness of patient's environment and stock roomEnsures cleaning of the Isolation rooms is done when required.Cleans exterior of dialysis machines, patient chairs and over-bed tables as per policy and proceduresAssists with basic food preparation and delivery of nutritional requirements to patients as well as assists with meal orderingServes, distributes and collects patient / visitors meals and refreshmentsArranges patient transport from Dialysis treatmentAttends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinicMonitors consumable stores and orders stock as requiredConfirms delivery of stock, checks inventory and documentationPerforms stocktake when requestedMaintains Clinic Manager databaseEnsures routine collection and appropriate disposal of linen, rubbish and contaminated wasteOrders and pack away linenAssist in the collection of blood samples by pathology lab, help spin blood before collectionParticipates in Quality Improvements activities as required by the Dialysis Clinic ManagerEnsures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).Engages in interne.al and external in-service activities to enhance / maintain skills and knowledgeCompetencies (attitude, skills, typical qualifications & experience)
Essential: Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practiceDemonstrated organizational and problem solving skills combined with the ability to work in a self-directed mannerEffective communication and interpersonal skills including the ability to operate within a multidisciplinary teamKnowledge of Work Health and Safety as it relates to the role within the facilityUnderstanding of the Quality improvement process and risk management obligationsDemonstrated skills in food preparation and presentationBasic office skills, including filing and answering telephone enquiriesPrevious experience in patient assistant roleBasic computer literacy.Desirable: Completion of a Patient Service Assistant Certificate or equivalent qualificationDemonstrated commitment to quality improvement initiatives.Effective communication skills, both written and verbalTeam player
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