Nemours is seeking a Patient Access Specialist I (Part-Time) to join our Nemours Children's Health team in Melbourne, Florida. Nemours Children's Hospital is the newest addition to the Nemours integrated healthcare system. Our 100-bed pediatric hospital features the area's only 24-hour Emergency Department designed just for kids, as well as outpatient pediatric clinics including several specialties previously unavailable in the region. A hospital designed by families for families, Nemours Children's Hospital blends the healing power of nature with the latest in healthcare innovation to deliver world-class care to the children of Central Florida and beyond. In keeping with our goal of bringing Nemours care into the communities we serve, we also provide specialty outpatient care in several clinics located throughout the region. This position is responsible for providing exemplary service in accordance with Nemours Standards of Behaviors and performs registration functions accurately. Responsibilities include: Ensuring all financial assessments, eligibility, and benefits are accurate. Collecting all patient responsibility amounts due for services rendered and adhering to end-of-day business processing standards verifying cash analysis and receipts balances. Properly identifying patients, accurately updating demographic information, and securing the required forms to ensure compliance with regulatory and NCH policies. Registering bedside admissions utilizing the workstation on wheels or downtime process when necessary, or performing pre-registration workflow when assigned. Understanding HIPAA privacy rules and using discretion when discussing patient-related information that is confidential in nature as needed to perform duties. Resolving all patient accounts subject to departmental standards, including clearing the various Workqueues, as assigned, to ensure accuracy. Cross-covering registration functions to support the Patient Financial Services department as needed. Practicing and displaying Nemours' Standards of Behavior while adhering to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies. Maintaining a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary, and patient access departments in a clear and respectful manner. Completing all mandatory training and education in a timely manner, as well as participating in huddles and/or department meetings as scheduled. Meeting attendance requirements and maintaining schedule flexibility as required. Exhibiting effective time management skills by monitoring time and attendance to limit use of unauthorized overtime. Cross-training with the Emergency Room. Performing all other duties as assigned by supervisor or manager. Job Requirements High School Diploma required. Healthcare experience and customer service experience preferred. Experience in a Medical Office/Call Center. Travel to other locations required.
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