Parts and Service Development Manager - Northern RegionAre you looking for a role that gives you the freedom to develop and execute strategies with partners at all levels of the organisation from branch operations to Senior and mid-level management? A role that impacts change and the way we service our customers. A role that is focused on developing our Parts and Service Business?If your answer is yes to the above and if you are a results-driven individual with a passion for customer service, then keep reading.About the roleBased at our brand new office in Wacol, the Parts and Service Development Manager will work closely with our branch sales and operations teams to identify growth opportunities and assist in developing and implementing strategies to drive business improvement and customer satisfaction.Your duties will be:Influence the business development activities for parts and services across the Northern RegionIdentify opportunities, and implement strategies to grow our market share within the Parts & Service businessAnalyse sales trends and other data - and then develop and implement parts and service marketing initiatives to deliver growth - both locally and nationallySupport the development, project management and implementation of national parts and service business improvement initiativesConduct deep analytical parts and service sales territory reviews to support the local branch management team in identifying areas of improvement and growthSupport the branch management team Coach, lead and mentor the regional parts and service sales teams.To be successful in this role you will need:Experience in a similar role / Project Management / Dealer Development role - with a track record of growing and improving the business.Ability to develop and implement sales and marketing strategies.Strong commercial acumen and exceptional analytical skills (advanced EXCEL is a must)Excellent stakeholder engagement and management skillsTertiary qualifications in business/engineering or trade preferred.An understanding of the mining/construction market will be an advantage but is not essentialSenior business-level communication and presentation skillsAbout UsHitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after-sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping individuals grow. We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. We inspire a safe and healthy working environment through our safety and wellness campaigns so that we can all 'See You Tomorrow'.Hitachi Construction Machinery (Australia) delivers comprehensive sales, service and parts support to customers across the mining, quarry, construction, forestry, material handling and recycling industries through its wholly-owned national branch network.#J-18808-Ljbffr