Part Time Warranty and Administration Clerk – 3 days per week – school hours At Snowy River Toowoomba, we believe that exceptional customer care is at the heart of what we do. We're looking for a dedicated and enthusiastic team member to assist our service department in helping us provide outstanding support to our valued customers. If you're passionate about making a difference and enjoy working in a dynamic, team-focused environment, this opportunity is for you!
Why Snowy River Toowoomba?
Join a supportive and friendly team where your contributions are valued, and every day brings new opportunities to learn and grow. At Snowy River Toowoomba, you'll be part of a culture that thrives on collaboration, continuous improvement, and a shared commitment to providing the best possible experience for our customers.
About the Role:
As a key member of our service administration team reporting to the Service Manager, you'll be responsible for managing warranty submissions and approvals, assisting with service operations, and ensuring customer repairs are handled efficiently. Your role will be central to maintaining smooth communication with the factory, our customers, and keeping claims up to date.
Key Responsibilities:
Represent the Snowy River Toowoomba brand professionally and positively in all customer interactions. Build and maintain strong relationships with customers, providing friendly and effective support. Facilitate clear and consistent communication across all key areas. Assist in the accurate creation of warranty quotes and repairs. Monitor the progress of all claims, keeping track of submissions, approvals and ensuring required parts are ordered. Help schedule customer work promptly and efficiently, enhancing the overall service experience. Work collaboratively with the factory and dealership management at all times. Contribute ideas for process improvement, supporting the team in enhancing customer satisfaction and overall performance. What You'll Bring:
Strong problem-solving skills and the ability to quickly identify solutions. Excellent communication skills, both verbal and written, with a focus on active listening. A team-oriented mindset with the ability to work constructively with others, including customers, colleagues, and suppliers. A high level of organization and the ability to manage multiple tasks and meet deadlines. Competency in using business technology and systems to support your role. Why You'll Love Working Here:
Be part of a passionate team that values collaboration and continuous improvement. A supportive environment where your ideas are welcome and appreciated. Opportunities to learn new skills and grow within the company. Competitive salary and benefits. Ready to Join the Team?
If you're excited to be part of a company that values its team members and strives to provide the best customer experience, we'd love to hear from you.
Apply today and take the next step in your career with Snowy River Toowoomba!
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