About UsG'day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards.
Employing more than 2000 people Australia-wide, G'day Group has the largest park network in the country, offering an amazing customer journey.
Discovery Parks Emerald Beach offers guests accommodation options such as deluxe cabins, fully equipped family cabins, ensuite and powered van sites.
The waterpark, pool and jumping pillow make this park a firm favourite for all.
The RoleThis role offers a unique opportunity to manage a dynamic team, deliver exceptional guest experiences, and contribute to the success of our growing business.
Your responsibilities will include but are not limited to:
Supervise day-to-day operations of the property, including attending to after hours call outs.Provide an exceptional guest experience, responding promptly to guest enquiries and reviews.Lead and motivate the team, fostering a positive work environment and providing training and development opportunities.Manage budgets and financial performance, including revenue generation, cost control, and reporting.Ensure compliance with health, safety, and regulatory requirements, maintaining a safe and secure environment for guests and staffAssist in marketing efforts to attract new guests and promote the park's amenities and services.Build positive relationships with guests, local communities, and stakeholders to enhance the park's reputation and community integration.Skills & ExperienceDemonstrated skills and experience in hospitality/accommodation managementStrong leadership skills with demonstrated experience in people management and developmentAdvanced computer skills with experience with RMSor similar reservations systemsExcellent communication and interpersonal skills, with a customer-centric approachSound financial management abilities, including budgeting, cost control and financial reportingKnowledge of health, safety, and environmental regulationsGenuine passion for delivering exceptional guest experienceFlexibility to work weekends, holidays, and after hoursBenefits for youCompetitive salary, super, accommodation, and utilities includedQuarterly and annual bonus schemeProfessional growth opportunitiesDiscounts on accommodation at over 300 G'day holiday parksService recognition awardsEmployee Assistance ProgramBefore receiving a job offer, candidates must consent to a Federal Police Clearance for criminal records.
Additionally, a valid Working with Children's Check specific to the state is required.
This role may require heavy lifting (up to 20kg), kneeling, squatting, and working with chemicals and machinery.
The G'day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making.
Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.
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