About The Opportunity
An exciting opportunity exists for an Organization and Methods Analyst to join Programmed, working at our head office in Burswood.
This integral role supports with driving efficiency and customer satisfaction by analyzing, evaluating, and improving business processes.
You will help support our clients in identifying shortcomings, developing strategies and implementing solutions to optimize resource use and resolve operational challenges.
Nature of the position:
Permanent, Full Time
Location:
Burswood
Reporting Line:
General Manager – Operational Excellence
Remuneration:
$140,000 - $150,000 per annum
Benefits
Attractive remuneration package
Work for an Industry Leader
Paid parental leave and great discounts with selected retailers
An Employee Assistance Program, which incorporates a tailored wellbeing initiative
Key Responsibilities
Assisting and encouraging the development of objectives, strategies and plans aimed at achieving customer satisfaction and the efficient use of organizations' resources
Discussing business and organizational shortcomings with clients
Analyzing and evaluating current systems and structures
Discussing current systems with staff and observing systems at all levels of organization
Directing clients towards more efficient organization and developing solutions to organizational problems
Undertaking and reviewing work studies by analyzing existing and proposed methods and procedures such as administrative and clerical procedures
Recording and analyzing organizations' workflow charts, records, reports, manuals and job descriptions
Preparing and recommending proposals to revise methods and procedures, alter workflows, redefine job functions and resolve organizational problems
Assisting in implementing approved recommendations, issuing revised instructions and procedure manuals, and drafting other documentation
Reviewing operating procedures and advising of departures from procedures and standards
About You
Previous experience in a similar role within the Facilities Management sector
Experience in business process improvement and consulting
Skilled in stakeholder engagement and managing change initiatives
Proficient in project management and workflow analysis
Strong background in documentation, reporting, and work studies
Knowledge of business analysis, change management, and customer satisfaction strategies
Familiarity with regulatory standards and data analysis for decision-making
Proficiency in analyzing and interpreting metrics to drive performance improvements
Experience in leading digital transition and transformation processes using project management methodologies
Familiarity with Office 365 Suites
Excellent interpersonal and relationship-building skills to collaborate effectively with diverse stakeholders
Strong analytical and problem-solving abilities, with keen attention to detail
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