About The OpportunityAn exciting opportunity exists for an Organization and Methods Analyst to join Programmed, working at our head office in Burswood.
This integral role supports with driving efficiency and customer satisfaction by analyzing, evaluating, and improving business processes.
You will help support our clients in identifying shortcomings, developing strategies and implementing solutions to optimize resource use and resolve operational challenges.Nature of the position:
Permanent, Full TimeLocation:
BurswoodReporting Line:
General Manager – Operational ExcellenceRemuneration:
$140,000 - $150,000 per annumBenefitsAttractive remuneration packageWork for an Industry LeaderPaid parental leave and great discounts with selected retailersAn Employee Assistance Program, which incorporates a tailored wellbeing initiativeKey ResponsibilitiesAssisting and encouraging the development of objectives, strategies and plans aimed at achieving customer satisfaction and the efficient use of organizations' resourcesDiscussing business and organizational shortcomings with clientsAnalyzing and evaluating current systems and structuresDiscussing current systems with staff and observing systems at all levels of organizationDirecting clients towards more efficient organization and developing solutions to organizational problemsUndertaking and reviewing work studies by analyzing existing and proposed methods and procedures such as administrative and clerical proceduresRecording and analyzing organizations' workflow charts, records, reports, manuals and job descriptionsPreparing and recommending proposals to revise methods and procedures, alter workflows, redefine job functions and resolve organizational problemsAssisting in implementing approved recommendations, issuing revised instructions and procedure manuals, and drafting other documentationReviewing operating procedures and advising of departures from procedures and standardsAbout YouPrevious experience in a similar role within the Facilities Management sectorExperience in business process improvement and consultingSkilled in stakeholder engagement and managing change initiativesProficient in project management and workflow analysisStrong background in documentation, reporting, and work studiesKnowledge of business analysis, change management, and customer satisfaction strategiesFamiliarity with regulatory standards and data analysis for decision-makingProficiency in analyzing and interpreting metrics to drive performance improvementsExperience in leading digital transition and transformation processes using project management methodologiesFamiliarity with Office 365 SuitesExcellent interpersonal and relationship-building skills to collaborate effectively with diverse stakeholdersStrong analytical and problem-solving abilities, with keen attention to detail
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