Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible.
We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.
Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Order & Billing Administrator will provide operational support to a number of different client account and to associated internal parties.
Main duties are to work closely with the Sales Support and Purchasing Teams to upload client orders into SAP, manage backorder reports, sales order management, processing of maintenance paperwork for contracts and client query and escalation management.
The Order & Billing Administrator will provide operational logistics support to the business.
The main responsibilities involve the tracking of stock into/out of the warehouse, working with our engineering team to co-ordinate staging of the equipment in our warehouse and finally the delivery of the customer owned stock to external sites.What you'll be doingMain Duties / Key AccountabilitiesTask – Sales Order ManagementAccurately upload client Purchase Orders – ensure all details are matching between client PO and internal sales order.Manage all aspects of the Sales Order Cycle within SLAs, this includes:monitoring ETA's against client and project schedules,Manage stock on hand – pre purchase orders & client owned equipmentProcess order amendmentsSourcing alternate suppliersReleasing product deliveriesSourcing proof of delivery confirmationProcess warranty and credit return requestsReview warehouse quarantine cases assigned by Purchasing or Logistics teamsEnsure all vendor requirements are met prior to order upload to enable the order to be processed by the vendor correctly the first time.Work with the Purchasing Team to ensure any order issues are resolved in an efficient and professional manner.
Management of sales order upload issues, including the processing of SAP iDoc errors.Expedite urgent orders with the Purchasing Team to ensure client delivery time frames are met.Liaise with clients and any relevant internal staff to carry out logistical functions for project sales orders within SLAs, includes:Raising staging requests based off project requirementsProvide advanced notice to config team of equipment to be stagedCreate internal stock transfers and/or carry out transfer postingReleasing external deliveries to client or 3rd party premises as requiredManage and monitor all hardware orders to ensure they are pro-actively billed in a timely mannerAttend regular meetings with Project Mgrs, 3P Logistics Team and Sales TeamTask – Backorder Report ManagementAccess automated SAP ETA report daily and action any outstanding or problem sales orders accordingly.
This should be in alignment with existing KPIs relating to:Monthly utilization review of 3P (client owned) stockChecking of 3P insurance report dailyTask – ForecastingConduct periodical forecast review of applicable hardware orders and confirm likelihood of billing within the current month.Priorities and finalize for billing high value 'forecasted in' ordersTask – SFDC Case ManagementEnsure all work requests are captured in the clients Orders queueEnsure all replies to work requests are sent via SFDCEnsure all unassigned work requests are allocated by COBPromote the utilization of the Clients Orders queue to related internal/external partiesEnsure all work requests are captured in the Clients Orders queueTask – GeneralProvide efficient, prompt, clear and concise answers to all internal and external queries.
Keep Sales Support Team informed of status of request.Display sense of urgency.Provide peer-to-peer training as required for new team members or refresher training for existing team members.Maintain a high level of initiative and enthusiasm and ensure a professional and helpful manner at all times.Support, keep informed and liaise with Sales Support team on all client order issues.Build and maintain relationships with internal client contacts on an on-going basis.Provide feedback back on internal and external systems and procedures to management and team.Perform any other reasonable and lawful duties which may be required, dependent upon the needs or demand of the company.As an employee of NTT Australia Pty Ltd, your responsibility is to take reasonable care of the health and safety of yourself and others in the workplace.
You must comply with NTT's Occupational Health & Safety Policy and all related information in accordance with relevant legislation.
You should also report to your team leader any accidents, incidents, near misses, hazards etc, as soon as possible.Requirements: Education, Training and ExperiencePrevious SAP experience preferredOrder processing/purchasing/supply chain/logistics experience preferredAdaptable and flexible approach to changing business requirementsUniversity GraduateWorkplace type: Hybrid WorkingAbout NTT DATANTT DATA is a $30+ billion trusted global innovator of business and technology services.
We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.
We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.
Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.
We are also one of the leading providers of digital and AI infrastructure in the world.
NTT DATA is part of NTT Group and headquartered in Tokyo.Equal Opportunity EmployerNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.
We are committed to providing an environment free of unfair discrimination and harassment.
We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.
Join our growing global team and accelerate your career with us.
Apply today.
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