About UsAt The Good Guys we're driven by our purpose to help families live better for less. Part of Australia's largest and fastest growing electrical and appliance retailer, we have over 3,500 employees across our nationwide network of more than 100 stores and a support office based in Southbank, Melbourne.Since 1952 we've been delighting customers and 'doing good', and today we build on that heritage while always focused on fulfilling our goal to be Australia's strongest growing total home solutions electrical retailer.Benefits Generous employee discounts available across JB Hi-Fi and The Good GuysOpportunity to grow and develop in a large retail environmentPaid parental leave We can offer you a role where you'll be challenged every day to make a difference in a dynamic and fast-paced environment. We can offer a competitive package, great employee discounts, and special offers across JB Hi-Fi and The Good Guys, paid parental leave, novated leasing, and we'll also match every dollar you donate in our Doing Good workplace giving program. The Role Reporting to the Operations Manager, the Operations Team Member is an integral member of our customer facing team and will effectively deliver store operations activities in support of a sales focused culture and profitable sales growth. Key Responsibilities Deliver effective store administration in line with standard procedures, including: cash handling and banking integritytendering transactionssystems access and data integritystore web sales and extended warranty claimstelephone management and enquiriesmarketing and promotional activity Contribute to financial performance through effective inventory management and management of controllable expensesManage all sales channel fulfillment in line with proceduresWork collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as requiredContribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentationContinuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities
