Job Category: Banking and Financial Services
The opportunity
We're looking for a detail-oriented operations rock star.
You will be taking charge of all facets of lending operations support.
You will enjoy variety in a role that allows you to demonstrate a strong customer service ethic, provide great attention to detail, while being able to learn and thrive in a dynamic team environment.
You'll work closely with our lending specialists and report to the Operations Support Team Leader.
Job Description
What your day will look like
Provide excellent customer service to both internal and external stakeholders
Manage the daily payments process
Manage regular customer reminders and alerts
Answer inbound calls, respond to questions, and help educate customers about consumer lending
Prompt actioning of customer requests regarding their MoneyPlace loan
Liaise with 3rd party vendors to ensure customer accounts are actioned accordingly
Support the broader business in initiatives to improve business performance, efficiencies, and customer satisfaction
Love helping customers and team members
Operate with high energy and positivity
Exhibit excellent communication skills, both verbal and written
Demonstrate great attention to detail and check data quickly and accurately
Be a fantastic team player, with a can-do attitude, thriving in a dynamic, energetic environment
Desired Skills and Experience
Experience
Built a track record of providing quality customer service with a solid phone manner
Comfortable working in a paperless office environment
Extremely strong computer skills, including proficiency in Excel
Exposure to consumer lending and credit assessments is an advantage
We're a rapidly growing company that values diversity and creating a dynamic culture to work in
We offer a competitive package including a mix of base salary and bonuses
We provide a fantastic formal and on-the-job learning environment to help you build capabilities to excel in this role, as well as your ongoing professional development
You'll be challenged and have the chance to thrive as part of a supportive and collaborative team.
If that sounds like the type of opportunity you're ready for, then we look forward to hearing from you.
MoneyPlace is a part of the Liberty Group and is an Equal Opportunity Employer, making employment decisions without regard to race, colour, religion, sex, national origin, age, disability, or any other protected class.
If this sounds like something you want to be part of, please send your CV through.
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